Patient satisfaction in a preoperative assessment clinic: An analysis using SERVQUAL dimensions

Total Quality Management and Business Excellence

Volumn 16, Issue 1, 2005, Pages 15-30

  Pakdil, Fatma ^a   Harwood, Timothy N ^a  

^a BASKENT UNIVERSITY   (Turkey)

Author keywords

Health care quality; Patient satisfaction; Preoperative care; Service quality; SERVQUAL

Indexed keywords

EID: 12144264053     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336042000255622     Document Type: Article

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