The service quality dimensions and patient satisfaction relationships in South Korea: Comparisons across gender, age and types of service

Journal of Services Marketing

Volumn 19, Issue 3, 2005, Pages 140-149

  Choi, Kui Son ^a   Lee, Hanjoon ^b   Kim, Chankon ^c   Lee, Sunhee ^d  

^a National Cancer Center   (South Korea)

^b WESTERN MICHIGAN UNIVERSITY   (United States)

^c SAINT MARY S UNIVERSITY   (Canada)

^d Ewha Womans University   (South Korea)

Author keywords

Customer satisfaction; Customer services quality; Outpatients; South Korea

Indexed keywords

EID: 20444467278     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040510596812     Document Type: Article

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