Assessment of event quality in major spectator sports

Managing Service Quality

Volumn 21, Issue 3, 2011, Pages 304-322

  Ko, Yong Jae ^a   Zhang, James ^a   Cattani, Kevin ^a   Pastore, Donna ^b  

^a UNIVERSITY OF FLORIDA   (United States)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Customer service management; Customer service quality; Sporting events; United States of America

Indexed keywords

EID: 79955935768     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111127983     Document Type: Review

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