Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

BMC Health Services Research

Volumn 13, Issue 1, 2013, Pages

  Chang, Ching Sheng ^a   Chen, Su Yueh ^b   Lan, Yi Ting ^c  

^a ROC Naval Academy   (Taiwan)

^b KAOHSIUNG MEDICAL UNIVERSITY HOSPITAL   (Taiwan)

^c I SHOU UNIVERSITY   (Taiwan)

Author keywords

Interpersonal based medical service encounters; Patient satisfaction; Patient trust; Service quality; Structural equation modeling (SEM)

Indexed keywords

ADULT; ARTICLE; CROSS-SECTIONAL STUDY; FEMALE; HEALTH CARE QUALITY; HUMAN; HUMAN RELATION; MALE; MIDDLE AGED; PATIENT SATISFACTION; PRIMARY HEALTH CARE; TAIWAN; TRUST;

ADULT; CROSS-SECTIONAL STUDIES; FEMALE; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PROFESSIONAL-PATIENT RELATIONS; QUALITY OF HEALTH CARE; TAIWAN; TRUST; YOUNG ADULT;

MLCS; MLOWN;

EID: 84872190014     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-13-22     Document Type: Article

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