Linking the hierarchical service quality model to customer satisfaction and loyalty

Journal of Services Marketing

Volumn 23, Issue 1, 2009, Pages 42-50

  Pollack, Birgit Leisen ^a  

^a UNIVERSITY OF WISCONSIN OSHKOSH   (United States)

Author keywords

Customer loyalty; Customer satisfaction; Customer services quality; Services

Indexed keywords

EID: 70349435323     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040910933084     Document Type: Article

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