Exploration of the relationship between continuity, trust in regular doctors and patient satisfaction with consultations with family doctors

Scandinavian Journal of Primary Health Care

Volumn 21, Issue 1, 2003, Pages 27-32

  Baker, Richard ^a   Mainous III, Arch G ^b   Gray, Denis Pereira ^c   Love, Margaret M ^d  

^a UNIVERSITY OF LEICESTER   (United Kingdom)

^b MEDICAL UNIVERSITY OF SOUTH CAROLINA   (United States)

^c UNIVERSITY OF EXETER   (United Kingdom)

^d UNIVERSITY OF KENTUCKY   (United States)

Author keywords

Family practice; Patient satisfaction; Patient trust

Indexed keywords

ANALYTIC METHOD; ARTICLE; CERTIFICATION; CONSULTATION; DOCTOR PATIENT RELATION; EXPERIENCE; GENERAL PRACTICE; GENERAL PRACTITIONER; PATIENT CARE; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; PROFESSIONAL PRACTICE; QUESTIONNAIRE; SELF REPORT;

ADULT; AGED; CONTINUITY OF PATIENT CARE; FAMILY PRACTICE; FEMALE; GREAT BRITAIN; HEALTH SERVICES RESEARCH; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; QUESTIONNAIRES; TRUST; UNITED STATES;

EID: 0037355313     PISSN: 02813432     EISSN: None     Source Type: Journal    
DOI: 10.1080/0283430310000528     Document Type: Article

References (23)

1. Mechanic D. The functions and limitations of trust in the provision of medical care. J Health Polit Policy Law 1998;23:661-86.
2. Pearson SD, Raeke LH. Patients' trust in physicians: many theories, few measures, and little data. J Gen Int Med 2000;15:509-13.
3. Baker R. Harold Shipman's clinical practice, 1974-1998. London: HMSO, 2001.
4. Heath I. The mystery of general practice. London: Nuffield Provincial Hospitals Trust, 1995.
5. Morris NM. Respect: its meaning and measurement as an element of patient care. J Public Health Policy 1997;18:133-54.
6. Starfield B. Primary care concept, evaluation and policy, 1st ed. New York: Oxford University Press, 1992.
7. Hjortdahl P, Laerum E. Continuity of care in general practice: effect on patient satisfaction. BMJ 1992;304:1287-90.
8. Mainous AG III, Baker R, Love MM, Gray DP, Gill JM. Continuity of care and trust in one's physician: evidence from primary care in the United States and the United Kingdom. Fam Med 2001;33:22-7.
9. Baker R. Will the future GP remain a personal doctor? Br J Gen Pract 1997;47:831-4.
10. Schmittdiel J, Selby JV, Greenbank K, et al. Choice of personal physician and patient satisfaction in health maintenance organizations. JAMA 1997;287:1596-9.
11. Pereira Gray DJ. The key to personal care. J R Coll Gen Pract 1979;29:666-78.
12. Anderson LA, Dedrick RF. Development of the Trust in Physician Scale: a measure to assess interpersonal trust in patient-physician relationships. Psychol Rep 1990;67:1091-100.
13. Thom DH, Ribisl KM, Stewart AL, Luke DA. Further validation and reliability testing of the Trust in Physician Scale. The Stanford Trust in Physicians Study. Med Care 1999;37:510-7.
14. Meit SS, Williams D, Mencken FC, Yasek V. Gowning: effects on patient satisfaction. J Fam Pract 1997;45:397-401.
15. Thom DH, Campbell B. Patient-physician trust: an exploratory study. J Fam Pract 1997;44:169-76.
16. Baker R. Development of a questionnaire to assess patients' satisfaction with consultations in general practice. Br J Gen Pract 1990;40:487-90.
17. Baker R. A pragmatic model of patient satisfaction in general practice: progress towards a theory. Qual Health Care 1997;6:201-4.
18. Thom DH, Bloch DA, Segal ES. An intervention to increase patients' trust in their physicians. Acad Med 1999;74:195-8.
19. Baker R, Whitfield M. Measuring patient satisfaction: a test of construct validity. Qual Health Care 1992;1:104-9.
20. Wilson M, Ball JG, Banks IG, et al. Medical workforce. London: BMA, 1996.
21. Mainous AG III, Gill JM. The importance of continuity of care in the likelihood of future hospitalization: is site of care equivalent to a primary clinician? Am J Public Health 1998;88:1539-41.
22. Mainous AG III, David AK. Clinical competence of family physicians: the patient perspective. Arch Fam Med 1992;1:65-8.
23. Goldman RL. The reliability of peer assessments of quality of care. JAMA 1992;267:958-60.