-
2
-
-
33947416798
-
Cross-category variation in customer satisfaction and retention
-
Anderson E.W. Cross-category variation in customer satisfaction and retention. Marketing Letters 5 1 (1994) 19-30
-
(1994)
Marketing Letters
, vol.5
, Issue.1
, pp. 19-30
-
-
Anderson, E.W.1
-
3
-
-
20444405530
-
The antecedents and consequences of customer satisfaction for firms
-
Anderson E.W., and Sullivan M.W. The antecedents and consequences of customer satisfaction for firms. Marketing Science 12 (1993) 125-143
-
(1993)
Marketing Science
, vol.12
, pp. 125-143
-
-
Anderson, E.W.1
Sullivan, M.W.2
-
4
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
Anderson J.C., and Gerbing D.W. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103 (1988) 411-423
-
(1988)
Psychological Bulletin
, vol.103
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
5
-
-
0034085459
-
Marketing culture and customers retention in the tourism industry
-
Appiah-Adu K., Fyall A., and Singh S. Marketing culture and customers retention in the tourism industry. The Service Industries Journal 20 2 (2000) 95-113
-
(2000)
The Service Industries Journal
, vol.20
, Issue.2
, pp. 95-113
-
-
Appiah-Adu, K.1
Fyall, A.2
Singh, S.3
-
6
-
-
0031991603
-
The nature of satisfaction. An updated examination and analysis
-
Babin B.J., and Griffin M. The nature of satisfaction. An updated examination and analysis. Journal of Business Research 4 2 (1998) 127-136
-
(1998)
Journal of Business Research
, vol.4
, Issue.2
, pp. 127-136
-
-
Babin, B.J.1
Griffin, M.2
-
8
-
-
0002335592
-
Selected determinants of consumer satisfaction and complaint reports
-
Bearden W.O., and Teel J.E. Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research 20 1 (1983) 21-28
-
(1983)
Journal of Marketing Research
, vol.20
, Issue.1
, pp. 21-28
-
-
Bearden, W.O.1
Teel, J.E.2
-
9
-
-
33846322152
-
Modelo cognitivo-afectivo de la satisfacción en servicios de ocio y turismo
-
Bigné J.E., and Andreu L. Modelo cognitivo-afectivo de la satisfacción en servicios de ocio y turismo. Cuadernos de Economía y Dirección de la Empresa 21 (2004) 89-120
-
(2004)
Cuadernos de Economía y Dirección de la Empresa
, vol.21
, pp. 89-120
-
-
Bigné, J.E.1
Andreu, L.2
-
10
-
-
26844514262
-
The theme park experience: An analysis of pleasure, arousal and satisfaction
-
Bigné J.E., Andreu L., and Gnoth J. The theme park experience: An analysis of pleasure, arousal and satisfaction. Tourism Management 26 6 (2005) 833-844
-
(2005)
Tourism Management
, vol.26
, Issue.6
, pp. 833-844
-
-
Bigné, J.E.1
Andreu, L.2
Gnoth, J.3
-
11
-
-
0034812130
-
Tourism image, evaluation variables and after purchase behaviour inter-relationship
-
Bigné J.E., Sánchez M.I., and Sánchez J. Tourism image, evaluation variables and after purchase behaviour inter-relationship. Tourism Management 22 6 (2001) 607-616
-
(2001)
Tourism Management
, vol.22
, Issue.6
, pp. 607-616
-
-
Bigné, J.E.1
Sánchez, M.I.2
Sánchez, J.3
-
12
-
-
0042916415
-
A dynamic process of service quality: From expectations to behavioural intentions
-
Boulding W., Kalra A., Staelin R., and Zeithaml V. A dynamic process of service quality: From expectations to behavioural intentions. Journal of Marketing Research 30 1 (1993) 7-27
-
(1993)
Journal of Marketing Research
, vol.30
, Issue.1
, pp. 7-27
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.4
-
13
-
-
26844533683
-
Antecedents of consumer satisfaction and dissatisfaction on long haul inclusive tours: A reality check on theoretical considerations
-
Bowen D. Antecedents of consumer satisfaction and dissatisfaction on long haul inclusive tours: A reality check on theoretical considerations. Tourism Management 22 1 (2001) 49-61
-
(2001)
Tourism Management
, vol.22
, Issue.1
, pp. 49-61
-
-
Bowen, D.1
-
14
-
-
0035612804
-
Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
-
Brady M., and Cronin J. Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing 65 3 (2001) 34-49
-
(2001)
Journal of Marketing
, vol.65
, Issue.3
, pp. 34-49
-
-
Brady, M.1
Cronin, J.2
-
17
-
-
0037677899
-
Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories
-
Chebat J.C., and Michon R. Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories. Journal of Business Research 56 7 (2003) 529-539
-
(2003)
Journal of Business Research
, vol.56
, Issue.7
, pp. 529-539
-
-
Chebat, J.C.1
Michon, R.2
-
18
-
-
0000375425
-
An investigation into the determinants of customer satisfaction
-
Churchill G., and Surprenant C. An investigation into the determinants of customer satisfaction. Journal of Marketing Research 19 4 (1982) 491-504
-
(1982)
Journal of Marketing Research
, vol.19
, Issue.4
, pp. 491-504
-
-
Churchill, G.1
Surprenant, C.2
-
19
-
-
34347393624
-
Entrepreneurship and leadership in marketing arts
-
Colbert F. Entrepreneurship and leadership in marketing arts. International Journal of Arts Management 6 1 (2003) 30-39
-
(2003)
International Journal of Arts Management
, vol.6
, Issue.1
, pp. 30-39
-
-
Colbert, F.1
-
20
-
-
0002381637
-
Measuring service quality: A re-examination and extension
-
Cronin J.J., and Taylor S.A. Measuring service quality: A re-examination and extension. Journal of Marketing 56 3 (1992) 55-68
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
21
-
-
0001549659
-
A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study
-
Dabholkar P.A., Shepherd C.D., and Thorpe D.I. A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing 76 2 (2000) 139-173
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 139-173
-
-
Dabholkar, P.A.1
Shepherd, C.D.2
Thorpe, D.I.3
-
22
-
-
0032341750
-
On the relationship between perceived service quality, service loyalty and switching costs
-
De Ruyter K., Wetzels M., and Bloemer J. On the relationship between perceived service quality, service loyalty and switching costs. International Journal of Service Industry Management 9 5 (1998) 436-454
-
(1998)
International Journal of Service Industry Management
, vol.9
, Issue.5
, pp. 436-454
-
-
De Ruyter, K.1
Wetzels, M.2
Bloemer, J.3
-
23
-
-
0031185211
-
The dynamics of the service delivery process: A value-based approach
-
De Ruyter K., Wetzels M., Lemmink J., and Mattsson J. The dynamics of the service delivery process: A value-based approach. International Journal of Research in Marketing 14 3 (1997) 231-243
-
(1997)
International Journal of Research in Marketing
, vol.14
, Issue.3
, pp. 231-243
-
-
De Ruyter, K.1
Wetzels, M.2
Lemmink, J.3
Mattsson, J.4
-
24
-
-
0003551671
-
-
Addison-Wesley, Reading, MA
-
Fishbein M., and Ajzen J. Belief, attitude, intention and behaviour: An introduction to theory and research (1975), Addison-Wesley, Reading, MA
-
(1975)
Belief, attitude, intention and behaviour: An introduction to theory and research
-
-
Fishbein, M.1
Ajzen, J.2
-
26
-
-
0002469577
-
A national customer satisfaction barometer: The Swedish experience
-
Fornell C. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing 56 1 (1992) 6-21
-
(1992)
Journal of Marketing
, vol.56
, Issue.1
, pp. 6-21
-
-
Fornell, C.1
-
27
-
-
0003893572
-
-
Cambridge University Press, Cambridge
-
Frijda N.H. The emotions (1986), Cambridge University Press, Cambridge
-
(1986)
The emotions
-
-
Frijda, N.H.1
-
28
-
-
0002423585
-
Moods, emotion episodes and emotions
-
En Haviland M.L., and Haviland J.M. (Eds), Guildford, New York
-
Frijda N.H. Moods, emotion episodes and emotions. In: En Haviland M.L., and Haviland J.M. (Eds). Handbook of emotions (1993), Guildford, New York
-
(1993)
Handbook of emotions
-
-
Frijda, N.H.1
-
29
-
-
84986120024
-
Changes in museum management: A custodial or marketing emphasis?
-
Gilmore A., and Rentschler R. Changes in museum management: A custodial or marketing emphasis?. Journal of Management Development 21 10 (2002) 745-760
-
(2002)
Journal of Management Development
, vol.21
, Issue.10
, pp. 745-760
-
-
Gilmore, A.1
Rentschler, R.2
-
30
-
-
85133224199
-
The museum environment and the visitor experience
-
Goulding C. The museum environment and the visitor experience. European Journal of Marketing 34 3/4 (2000) 261-278
-
(2000)
European Journal of Marketing
, vol.34
, Issue.3-4
, pp. 261-278
-
-
Goulding, C.1
-
31
-
-
37849188009
-
Personality orientations, emotional states, customer satisfaction, and intention to repurchase
-
Gountas J., and Gountas S. Personality orientations, emotional states, customer satisfaction, and intention to repurchase. Journal of Business Research 60 1 (2007) 72-75
-
(2007)
Journal of Business Research
, vol.60
, Issue.1
, pp. 72-75
-
-
Gountas, J.1
Gountas, S.2
-
33
-
-
34447556759
-
Consumer satisfaction and post-purchase intentions: An exploratory study of museum visitors
-
Harrison P., and Shaw R. Consumer satisfaction and post-purchase intentions: An exploratory study of museum visitors. International Journal of Arts Management 6 2 (2004) 23-33
-
(2004)
International Journal of Arts Management
, vol.6
, Issue.2
, pp. 23-33
-
-
Harrison, P.1
Shaw, R.2
-
35
-
-
33746368024
-
The role of cognition and affect in the formation of customer satisfaction: A dynamic perspective
-
Homburg C., Koschate N., and Hoyer W.D. The role of cognition and affect in the formation of customer satisfaction: A dynamic perspective. Journal of Marketing 70 3 (2006) 21-31
-
(2006)
Journal of Marketing
, vol.70
, Issue.3
, pp. 21-31
-
-
Homburg, C.1
Koschate, N.2
Hoyer, W.D.3
-
36
-
-
85107910598
-
Customer switching behaviour in service industries. An exploratory study
-
Keaveney S.M. Customer switching behaviour in service industries. An exploratory study. Journal of Marketing 59 2 (1995) 71-82
-
(1995)
Journal of Marketing
, vol.59
, Issue.2
, pp. 71-82
-
-
Keaveney, S.M.1
-
37
-
-
0000091728
-
Predicting souvenir purchase intentions
-
Kim S., and Littrell M.A. Predicting souvenir purchase intentions. Journal of Travel Research 38 2 (1999) 153-162
-
(1999)
Journal of Travel Research
, vol.38
, Issue.2
, pp. 153-162
-
-
Kim, S.1
Littrell, M.A.2
-
38
-
-
0000069149
-
A longitudinal assessment of consumer satisfaction/dissatisfaction. The dynamic aspect of the cognitive process
-
LaBarbera P.A., and Mazursky D. A longitudinal assessment of consumer satisfaction/dissatisfaction. The dynamic aspect of the cognitive process. Journal of Marketing Research 20 4 (1983) 393-404
-
(1983)
Journal of Marketing Research
, vol.20
, Issue.4
, pp. 393-404
-
-
LaBarbera, P.A.1
Mazursky, D.2
-
39
-
-
23944439128
-
Emotions in consumer behaviour. A hierarchical approach
-
Laros F.J.M., and Steenkamp J.B.E.M. Emotions in consumer behaviour. A hierarchical approach. Journal of Business Research 58 10 (2005) 1437-1445
-
(2005)
Journal of Business Research
, vol.58
, Issue.10
, pp. 1437-1445
-
-
Laros, F.J.M.1
Steenkamp, J.B.E.M.2
-
41
-
-
27844468718
-
Affective service display and customer mood
-
Luong A. Affective service display and customer mood. Journal of Service Research 8 2 (2005) 117-130
-
(2005)
Journal of Service Research
, vol.8
, Issue.2
, pp. 117-130
-
-
Luong, A.1
-
42
-
-
21344486274
-
Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction
-
Mano H., and Oliver R.L. Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction. Journal of Consumer Research 20 3 (1993) 451-466
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.3
, pp. 451-466
-
-
Mano, H.1
Oliver, R.L.2
-
43
-
-
0032220903
-
An examination of consumers' use of heuristic cues in making satisfaction judgements
-
Mattila A. An examination of consumers' use of heuristic cues in making satisfaction judgements. Psychology and Marketing 15 (1998) 477-501
-
(1998)
Psychology and Marketing
, vol.15
, pp. 477-501
-
-
Mattila, A.1
-
44
-
-
0041030036
-
The role of post-experience comparison standards in the evaluation of unfamiliar services
-
McGill A.L., and Iacobucci D. The role of post-experience comparison standards in the evaluation of unfamiliar services. Advances in Consumer Research 19 (1992) 570-578
-
(1992)
Advances in Consumer Research
, vol.19
, pp. 570-578
-
-
McGill, A.L.1
Iacobucci, D.2
-
45
-
-
0013286623
-
Ensuring greater satisfaction by engineering salesperson response to customer emotions
-
Menon K., and Dubé L. Ensuring greater satisfaction by engineering salesperson response to customer emotions. Journal of Retailing 76 3 (2000) 285-307
-
(2000)
Journal of Retailing
, vol.76
, Issue.3
, pp. 285-307
-
-
Menon, K.1
Dubé, L.2
-
47
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
Oliver R.L. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 17 4 (1980) 460-469
-
(1980)
Journal of Marketing Research
, vol.17
, Issue.4
, pp. 460-469
-
-
Oliver, R.L.1
-
48
-
-
0002106437
-
Cognitive, affective and attribute bases of the satisfaction response
-
Oliver R.L. Cognitive, affective and attribute bases of the satisfaction response. Journal of Consumer Research 20 3 (1993) 418-430
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.3
, pp. 418-430
-
-
Oliver, R.L.1
-
50
-
-
0033439536
-
Whence consumer loyalty
-
Oliver R.L. Whence consumer loyalty. Journal of Marketing 63 4 (1999) 33-44
-
(1999)
Journal of Marketing
, vol.63
, Issue.4
, pp. 33-44
-
-
Oliver, R.L.1
-
51
-
-
0000955112
-
Response determinants in satisfaction judgements
-
Oliver R.L., and Desarbo W.S. Response determinants in satisfaction judgements. Journal of Consumer Research 14 4 (1988) 495-507
-
(1988)
Journal of Consumer Research
, vol.14
, Issue.4
, pp. 495-507
-
-
Oliver, R.L.1
Desarbo, W.S.2
-
52
-
-
0031227465
-
Customer delight. Foundations, findings and managerial insight
-
Oliver R.L., Rust R.T., and Varki S. Customer delight. Foundations, findings and managerial insight. Journal of Retailing 73 3 (1997) 311-336
-
(1997)
Journal of Retailing
, vol.73
, Issue.3
, pp. 311-336
-
-
Oliver, R.L.1
Rust, R.T.2
Varki, S.3
-
53
-
-
0000684964
-
Equity and disconfirmation perceptions as influences on merchant and product satisfaction
-
Oliver R.L., and Swan J.E. Equity and disconfirmation perceptions as influences on merchant and product satisfaction. Journal of Consumer Research 16 3 (1989) 372-383
-
(1989)
Journal of Consumer Research
, vol.16
, Issue.3
, pp. 372-383
-
-
Oliver, R.L.1
Swan, J.E.2
-
54
-
-
0037783361
-
Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty
-
Olsen S.O. Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty. Journal of the Academy of Marketing Science 30 3 (2002) 240-249
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.3
, pp. 240-249
-
-
Olsen, S.O.1
-
55
-
-
0000008076
-
Disconfirmation of consumer expectations through product trial
-
Olson J.C., and Dover P.A. Disconfirmation of consumer expectations through product trial. Journal of Applied Psychology 64 2 (1979) 179-189
-
(1979)
Journal of Applied Psychology
, vol.64
, Issue.2
, pp. 179-189
-
-
Olson, J.C.1
Dover, P.A.2
-
56
-
-
84986815890
-
Expectations and product performance as determinants of satisfaction for a high-involvement purchase
-
Patterson P.G. Expectations and product performance as determinants of satisfaction for a high-involvement purchase. Psychology and Marketing 10 5 (1993) 449-465
-
(1993)
Psychology and Marketing
, vol.10
, Issue.5
, pp. 449-465
-
-
Patterson, P.G.1
-
57
-
-
0036386394
-
The role of consumption emotions in the satisfaction response
-
Phillips D., and Baumgartner H. The role of consumption emotions in the satisfaction response. Journal of Consumer Psychology 12 3 (2002) 243-252
-
(2002)
Journal of Consumer Psychology
, vol.12
, Issue.3
, pp. 243-252
-
-
Phillips, D.1
Baumgartner, H.2
-
58
-
-
85108018707
-
A parsimonious estimating technique for interaction and quadratic latent variables
-
Ping R.A. A parsimonious estimating technique for interaction and quadratic latent variables. Journal of Marketing Research 32 3 (1995) 336-347
-
(1995)
Journal of Marketing Research
, vol.32
, Issue.3
, pp. 336-347
-
-
Ping, R.A.1
-
59
-
-
51249182062
-
Validity and reliability of the confirmation of expectations paradigm as a determinant of consumer satisfaction
-
Prakash V. Validity and reliability of the confirmation of expectations paradigm as a determinant of consumer satisfaction. Journal of the Academy of Marketing Science 12 4 (1984) 63-76
-
(1984)
Journal of the Academy of Marketing Science
, vol.12
, Issue.4
, pp. 63-76
-
-
Prakash, V.1
-
61
-
-
51749085925
-
A description of the affective quality attributed to environments
-
Russell J.A., and Pratt G.A. A description of the affective quality attributed to environments. Journal of Personality and Social Psychology 38 2 (1980) 311-322
-
(1980)
Journal of Personality and Social Psychology
, vol.38
, Issue.2
, pp. 311-322
-
-
Russell, J.A.1
Pratt, G.A.2
-
62
-
-
0023357559
-
Emotion knowledge. Further exploration of a prototype approach
-
Shaver P., Schwartz J., Kirson D., and O'Connor C. Emotion knowledge. Further exploration of a prototype approach. Journal of Personality and Social Psychology 52 6 (1987) 1061-1086
-
(1987)
Journal of Personality and Social Psychology
, vol.52
, Issue.6
, pp. 1061-1086
-
-
Shaver, P.1
Schwartz, J.2
Kirson, D.3
O'Connor, C.4
-
63
-
-
0030486062
-
A re-examination of the determinants of consumer satisfaction
-
Spreng R.A., Mackenzie S.B., and Olshavsky R.W. A re-examination of the determinants of consumer satisfaction. Journal of Marketing 60 3 (1996) 15-32
-
(1996)
Journal of Marketing
, vol.60
, Issue.3
, pp. 15-32
-
-
Spreng, R.A.1
Mackenzie, S.B.2
Olshavsky, R.W.3
-
64
-
-
0035539511
-
The impact of confidence in expectations on consumer satisfaction
-
Spreng R.A., and Page T.J. The impact of confidence in expectations on consumer satisfaction. Psychology and Marketing 18 11 (2001) 1187-1204
-
(2001)
Psychology and Marketing
, vol.18
, Issue.11
, pp. 1187-1204
-
-
Spreng, R.A.1
Page, T.J.2
-
66
-
-
23044524820
-
Customer satisfaction: A meta-analysis of the empirical evidence
-
Szymanski D.M., and Henard D.H. Customer satisfaction: A meta-analysis of the empirical evidence. Journal of Academy of Marketing Science 29 1 (2001) 16-35
-
(2001)
Journal of Academy of Marketing Science
, vol.29
, Issue.1
, pp. 16-35
-
-
Szymanski, D.M.1
Henard, D.H.2
-
67
-
-
0002271779
-
Models of consumer satisfaction formation. An extension
-
Tse D.K., and Wilton P.C. Models of consumer satisfaction formation. An extension. Journal of Marketing Research 25 2 (1988) 204-212
-
(1988)
Journal of Marketing Research
, vol.25
, Issue.2
, pp. 204-212
-
-
Tse, D.K.1
Wilton, P.C.2
-
68
-
-
0012265920
-
The link between surprise and satisfaction: An exploratory research
-
Vanhamme J. The link between surprise and satisfaction: An exploratory research. Journal of Marketing Management 16 6 (2000) 565-582
-
(2000)
Journal of Marketing Management
, vol.16
, Issue.6
, pp. 565-582
-
-
Vanhamme, J.1
-
69
-
-
0000922949
-
Product/consumption-based affective responses and post-purchase processes
-
Westbrook R.A. Product/consumption-based affective responses and post-purchase processes. Journal of Marketing Research 24 3 (1987) 258-270
-
(1987)
Journal of Marketing Research
, vol.24
, Issue.3
, pp. 258-270
-
-
Westbrook, R.A.1
-
70
-
-
0002815002
-
The dimensionality of consumption emotion patterns and consumer satisfaction
-
Westbrook R.A., and Oliver R.L. The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research 18 1 (1991) 84-91
-
(1991)
Journal of Consumer Research
, vol.18
, Issue.1
, pp. 84-91
-
-
Westbrook, R.A.1
Oliver, R.L.2
-
71
-
-
29044437581
-
Satisfaction emotions and consumer behavioral intentions
-
White C., and Yu Y.T. Satisfaction emotions and consumer behavioral intentions. The Journal of Services Marketing 19 6/7 (2005) 411-420
-
(2005)
The Journal of Services Marketing
, vol.19
, Issue.6-7
, pp. 411-420
-
-
White, C.1
Yu, Y.T.2
-
72
-
-
0032608587
-
Consumer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigm
-
Wirtz J., and Bateson J.E.G. Consumer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigm. Journal of Business Research 44 1 (1999) 55-66
-
(1999)
Journal of Business Research
, vol.44
, Issue.1
, pp. 55-66
-
-
Wirtz, J.1
Bateson, J.E.G.2
-
73
-
-
0001287650
-
The moderating role of target-arousal on the impact of affect on satisfaction. An examination in the context of service experience
-
Wirtz J., Mattila A.S., and Tan R.L.P. The moderating role of target-arousal on the impact of affect on satisfaction. An examination in the context of service experience. Journal of Retailing 76 3 (2000) 234-250
-
(2000)
Journal of Retailing
, vol.76
, Issue.3
, pp. 234-250
-
-
Wirtz, J.1
Mattila, A.S.2
Tan, R.L.P.3
-
74
-
-
0001261110
-
Modelling consumer satisfaction processes using experience-based norms
-
Woodruff R.B., Cadotte E.R., and Jenkins R.L. Modelling consumer satisfaction processes using experience-based norms. Journal of Marketing Research 20 3 (1983) 296-304
-
(1983)
Journal of Marketing Research
, vol.20
, Issue.3
, pp. 296-304
-
-
Woodruff, R.B.1
Cadotte, E.R.2
Jenkins, R.L.3
-
75
-
-
84992990684
-
An updated model of travel and tourism purchase-consumption systems
-
Yuksel A., and Yuksel F. An updated model of travel and tourism purchase-consumption systems. Journal of Travel and Tourism Marketing 10 1 (2001) 3-27
-
(2001)
Journal of Travel and Tourism Marketing
, vol.10
, Issue.1
, pp. 3-27
-
-
Yuksel, A.1
Yuksel, F.2
-
77
-
-
3142661072
-
Consumption emotions experience quality and satisfaction: A structural analysis for complainers versus no complainers
-
Zins A.H. Consumption emotions experience quality and satisfaction: A structural analysis for complainers versus no complainers. Journal of Travel and Tourism Marketing 12 2/3 (2002) 3-18
-
(2002)
Journal of Travel and Tourism Marketing
, vol.12
, Issue.2-3
, pp. 3-18
-
-
Zins, A.H.1
|