An integrated approach for service quality improvement in medical tourism: An Indian perspective

International Journal of Services and Operations Management

Volumn 13, Issue 1, 2012, Pages 119-145

  Debata, Bikash Ranjan ^a   Patnaik, Bhaswati ^b   Mahapatra, S S ^a   Sreekumar, ^a,b  

^a Rourkela Institute of Management Studies   (India)

^b NATIONAL INSTITUTE OF TECHNOLOGY   (India)

Author keywords

India; Interpretative structural modelling; ISM; Medical tourism; Patient perceptions; QFD; Quality function deployment; Quality of healthcare

Indexed keywords

EID: 84864804073     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2012.048278     Document Type: Review

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