Quality of electronic services: Conceptualizing and testing a hierarchical model

Journal of Service Research

Volumn 9, Issue 1, 2006, Pages 19-37

  Fassnacht, Martin ^a,b,c,d,e,f   Koese, Ibrahim ^a  

^a Otto Beishim School of Management

^b Department of Marketing ^*

^c WHU OTTO BEISHEIM SCHOOL OF MANAGEMENT   (Germany)

^d Metro Business Program

^e METRO Group

^f WHU   (Germany)

Author keywords

Electronic services; Empirical study; Internet; Quality measurement

Indexed keywords

EID: 33745793409     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670506289531     Document Type: Article

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