Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty

International Journal of Service Industry Management

Volumn 9, Issue 2, 1998, Pages 169-188

  Söderlund, Magnus ^a  

^a STOCKHOLM SCHOOL OF ECONOMICS   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1842663410     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239810210532     Document Type: Article

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