Relationships and impacts of service quality, perceived value, customer satisfaction, and image: An empirical study

Service Industries Journal

Volumn 29, Issue 2, 2009, Pages 111-125

  Hu, Hsin Hui ^a   Kandampully, Jay ^b   Juwaheer, Dhanika Devi ^c  

^a MING CHUAN UNIVERSITY   (Taiwan)

^b Department of Consumer Sciences ^*  (United States)

^c UNIVERSITY OF MAURITIUS   (Mauritius)

Author keywords

Customer satisfaction; Hotel customers; Image; Loyalty; Perceived value; Service quality

Indexed keywords

BEST MANAGEMENT PRACTICE; CORPORATE STRATEGY; EMPIRICAL ANALYSIS; INDUSTRIAL COMPETITION; MODELING; PERCEPTION; SERVICE SECTOR;

EID: 59849091502     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802292932     Document Type: Article

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