-
1
-
-
84863793368
-
Determinants of the satisfaction and repurchase intentions of users of short messenger services (SMAS): A study in the telecom sector of Pakistan
-
I. Ahmed, M.Z. Shankat, M.M. Nawaz, N. Ahmed, and A. Usman Determinants of the satisfaction and repurchase intentions of users of short messenger services (SMAS): A study in the telecom sector of Pakistan International Journal of Management 28 3 Part 1 2011 763 772
-
(2011)
International Journal of Management
, vol.28
, Issue.3 PART 1
, pp. 763-772
-
-
Ahmed, I.1
Shankat, M.Z.2
Nawaz, M.M.3
Ahmed, N.4
Usman, A.5
-
2
-
-
84990321409
-
Strengthening the satisfaction-profit chain
-
E.W. Anderson, and V. Mittal Strengthening the satisfaction-profit chain Journal of Service Research 3 2 2000 107 120
-
(2000)
Journal of Service Research
, vol.3
, Issue.2
, pp. 107-120
-
-
Anderson, E.W.1
Mittal, V.2
-
4
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
J.C. Anderson, and D.W. Gerbing Structural equation modeling in practice: A review and recommended two-step approach Psychological Bulletin 103 3 1988 411 423
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
5
-
-
0034556453
-
Emerging Antitrust Issues in Electronic Commerce
-
DOI 10.1509/jppm.19.2.277.17130
-
D. Balto Emerging antitrust issues in electronic commerce Journal of Public Policy and Marketing 19 2 2000 277 286 (Pubitemid 33205185)
-
(2000)
Journal of public policy & marketing
, vol.19
, Issue.2
, pp. 277-286
-
-
Balto, D.A.1
-
6
-
-
84992960764
-
Relating e-satisfaction to behavioral outcomes: An empirical study
-
H.S. Bansal, G.H.G. McDougall, S.S. Dikolli, and K.L. Sedatole Relating e-satisfaction to behavioral outcomes: An empirical study Journal of Services Marketing 18 4 2004 290 302
-
(2004)
Journal of Services Marketing
, vol.18
, Issue.4
, pp. 290-302
-
-
Bansal, H.S.1
McDougall, G.H.G.2
Dikolli, S.S.3
Sedatole, K.L.4
-
7
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
-
R.M. Baron, and D.A. Kenny The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations Journal of Personality and Social Psychology 51 6 1986 1173 1182
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, Issue.6
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
8
-
-
27144550225
-
Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study
-
DOI 10.1509/jmkg.2005.69.4.133
-
Y. Bart, V. Shankar, F. Sultan, and G. Urban Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study Journal of Marketing 69 2005 133 152 (Pubitemid 41504943)
-
(2005)
Journal of Marketing
, vol.69
, Issue.4
, pp. 133-152
-
-
Bart, Y.1
Shankar, V.2
Sultan, F.3
Urban, G.L.4
-
9
-
-
33744535216
-
eTransQual: A transaction process-based approach for capturing service quality in online shopping
-
DOI 10.1016/j.jbusres.2006.01.021, PII S0148296306000646
-
H.H. Bauer, T. Falk, and M. Hammerschmidt eTransQual: A transaction process-based approach for capturing service quality in online shopping Journal of Business Research 59 2006 866 875 (Pubitemid 43811679)
-
(2006)
Journal of Business Research
, vol.59
, Issue.7
, pp. 866-875
-
-
Bauer, H.H.1
Falk, T.2
Hammerschmidt, M.3
-
10
-
-
77955276106
-
How corporate reputation, quality, and value influence online loyalty
-
A. Caruana, and M.T. Ewing How corporate reputation, quality, and value influence online loyalty Journal of Business Research 63 2010 1103 1110
-
(2010)
Journal of Business Research
, vol.63
, pp. 1103-1110
-
-
Caruana, A.1
Ewing, M.T.2
-
11
-
-
84864610763
-
Antecedents and consequences of commitment in marketing research services: The client's perspective
-
available online 3 June
-
B. Cater, and V. Zabkar Antecedents and consequences of commitment in marketing research services: The client's perspective Industrial Marketing Management 2008 available online 3 June
-
(2008)
Industrial Marketing Management
-
-
Cater, B.1
Zabkar, V.2
-
12
-
-
59949100926
-
Bridge over troubled water or long and winding road? Gap-5 in airline service quality performance measures
-
V.S. Chau, and Y.Y. Kao Bridge over troubled water or long and winding road? Gap-5 in airline service quality performance measures Managing Service Quality 19 1 2009 106 134
-
(2009)
Managing Service Quality
, vol.19
, Issue.1
, pp. 106-134
-
-
Chau, V.S.1
Kao, Y.Y.2
-
13
-
-
40949141001
-
Investigating structural relationship between service quality, perceived value, satisfaction, and behavioural intentions for air passengers: Evidence from Taiwan
-
C.F. Chen Investigating structural relationship between service quality, perceived value, satisfaction, and behavioural intentions for air passengers: Evidence from Taiwan Transportation Research Part A 42 2008 709 717
-
(2008)
Transportation Research Part A
, vol.42
, pp. 709-717
-
-
Chen, C.F.1
-
15
-
-
77955274763
-
Website attributes that increase purchase intention: A conjoint analysis
-
Y-H. Chen, I-C. Hsu, and C-C. Lin Website attributes that increase purchase intention: A conjoint analysis Journal of Business Research 63 2010 1007 1014
-
(2010)
Journal of Business Research
, vol.63
, pp. 1007-1014
-
-
Chen, Y.-H.1
Hsu, I.-C.2
Lin, C.-C.3
-
16
-
-
84870443703
-
Exploring antecedents and consequence of online group-buying intention: An extended perspective on theory of planned behavior
-
10.1016/j.ijinfomgt.2012.09.003
-
H-H. Cheng, and S-W. Huang Exploring antecedents and consequence of online group-buying intention: An extended perspective on theory of planned behavior International Journal of Information Management 2012 10.1016/j.ijinfomgt.2012.09.003
-
(2012)
International Journal of Information Management
-
-
Cheng, H.-H.1
Huang, S.-W.2
-
17
-
-
84875139726
-
A study of the effects of on-line travel agency's e-service quality on trust, commitment and purchase intention
-
D-H. Cheon, and Y-D. Huh A study of the effects of on-line travel agency's e-service quality on trust, commitment and purchase intention The Academy of Customer Satisfaction Management 12 1 2011 233 252
-
(2011)
The Academy of Customer Satisfaction Management
, vol.12
, Issue.1
, pp. 233-252
-
-
Cheon, D.-H.1
Huh, Y.-D.2
-
18
-
-
70249086213
-
Determinants of customer repurchase intention in online shopping
-
C.-M. Chiu, C.-C. Chang, H.-L. Cheng, and Y.-H. Fang Determinants of customer repurchase intention in online shopping Online Information Review 33 4 2009 761 784
-
(2009)
Online Information Review
, vol.33
, Issue.4
, pp. 761-784
-
-
Chiu, C.-M.1
Chang, C.-C.2
Cheng, H.-L.3
Fang, Y.-H.4
-
19
-
-
70350293483
-
Factors influencing Irish consumers' trust in Internet shopping
-
R. Connolly, and F. Bannister Factors influencing Irish consumers' trust in Internet shopping Management Research News 31 5 2008 339 358
-
(2008)
Management Research News
, vol.31
, Issue.5
, pp. 339-358
-
-
Connolly, R.1
Bannister, F.2
-
20
-
-
34249305509
-
Perceived e-service quality: Measurement validation and effects on consumer satisfaction and web site loyalty
-
E. Cristobal, C. Flavian, and M. Guinaliu Perceived e-service quality: Measurement validation and effects on consumer satisfaction and web site loyalty Managing Service Quality 17 3 2007 317 340
-
(2007)
Managing Service Quality
, vol.17
, Issue.3
, pp. 317-340
-
-
Cristobal, E.1
Flavian, C.2
Guinaliu, M.3
-
21
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioural intentions in service environments
-
J.J. Cronin Jr., M.K. Brady, and G.T.M. Hult Assessing the effects of quality, value, and customer satisfaction on consumer behavioural intentions in service environments Journal of Retailing 76 2 2000 193 218
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 193-218
-
-
Cronin, Jr.J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
22
-
-
79960040713
-
Do relationship benefits and maintenance drive commitment and loyalty?
-
T.S. Dagger, M.E. David, and S. Ng Do relationship benefits and maintenance drive commitment and loyalty? Journal of Services Marketing 25 4 2011 273 281
-
(2011)
Journal of Services Marketing
, vol.25
, Issue.4
, pp. 273-281
-
-
Dagger, T.S.1
David, M.E.2
Ng, S.3
-
23
-
-
79551529797
-
E-SELFQUAL: A scale for measuring online self-service quality
-
D.X. Ding, J.-H. Hu, and O.R.L. Sheng E-SELFQUAL: A scale for measuring online self-service quality Journal of Business Research 64 2011 508 515
-
(2011)
Journal of Business Research
, vol.64
, pp. 508-515
-
-
Ding, D.X.1
Hu, J.-H.2
Sheng, O.R.L.3
-
24
-
-
33745211471
-
Understanding online B-to-C relationships: An integrated model of privacy concerns, trust, and commitment
-
DOI 10.1016/j.jbusres.2006.02.006, PII S0148296306000713
-
M.A. Eastlick, S.L. Lotz, and P. Warrington Understanding online B-to-C relationships: An integrated model of privacy concerns, trust, and commitment Journal of Business Research 59 2006 877 886 (Pubitemid 43905939)
-
(2006)
Journal of Business Research
, vol.59
, Issue.8
, pp. 877-886
-
-
Eastlick, M.A.1
Lotz, S.L.2
Warrington, P.3
-
25
-
-
70349544097
-
Evaluating web site quality: The value of a multi-paradigm approach
-
D. Fink, and C. Nyaga Evaluating web site quality: The value of a multi-paradigm approach Benchmarking: An International Journal 16 2 2009 259 273
-
(2009)
Benchmarking: An International Journal
, vol.16
, Issue.2
, pp. 259-273
-
-
Fink, D.1
Nyaga, C.2
-
26
-
-
13844264304
-
Trust and commitment influences on customer retention: Insights from business-to-business services
-
DOI 10.1016/S0148-2963(03)00122-X, PII S014829630300122X
-
S.P. Gounaris Trust and commitment influences on customer retention: Insights from business-to-business services Journal of Business Research 58 2005 126 140 (Pubitemid 40256613)
-
(2005)
Journal of Business Research
, vol.58
, Issue.2 SPEC.ISS.
, pp. 126-140
-
-
Gounaris, S.P.1
-
27
-
-
77951468001
-
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
-
S. Gounaris, S. Dimitriadis, and V. Stathakopoulos An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping Journal of Services Marketing 24 2 2010 142 156
-
(2010)
Journal of Services Marketing
, vol.24
, Issue.2
, pp. 142-156
-
-
Gounaris, S.1
Dimitriadis, S.2
Stathakopoulos, V.3
-
29
-
-
35948961596
-
The moderating effect of transaction experience on the decision calculus in online repurchase
-
S. Gupta, and K. Hee-Woong The moderating effect of transaction experience on the decision calculus in online repurchase International Journal of Electronic Commerce 12 1 2007 127 158
-
(2007)
International Journal of Electronic Commerce
, vol.12
, Issue.1
, pp. 127-158
-
-
Gupta, S.1
Hee-Woong, K.2
-
30
-
-
3042553732
-
The effects of consumer risk perception on pre-purchase information in online auctions: Brand, word-of-mouth, and customized information
-
H.Y. Ha The effects of consumer risk perception on pre-purchase information in online auctions: Brand, word-of-mouth, and customized information Journal of Computer Mediated Communication 8 1(Oct) 2002 http://jcmc.indiana. edu/vol18/issue1/ha.html
-
(2002)
Journal of Computer Mediated Communication
, vol.8
, Issue.1 OCT
-
-
Ha, H.Y.1
-
31
-
-
77954645701
-
A new understanding of satisfaction model in e-re-purchase situation
-
H.Y. Ha, S. Janda, and S.K. Muthaly A new understanding of satisfaction model in e-re-purchase situation European Journal of Marketing 44 7/8 2010 997 1016
-
(2010)
European Journal of Marketing
, vol.44
, Issue.7-8
, pp. 997-1016
-
-
Ha, H.Y.1
Janda, S.2
Muthaly, S.K.3
-
32
-
-
84861325721
-
The effects of dining atmospherics on behavioral intentions through quality perception
-
J. Ha, and S. Jang The effects of dining atmospherics on behavioral intentions through quality perception Journal of Services Marketing 26 3 2012 204 215
-
(2012)
Journal of Services Marketing
, vol.26
, Issue.3
, pp. 204-215
-
-
Ha, J.1
Jang, S.2
-
33
-
-
61849121782
-
Consumer e-shopping acceptance: Antecedents in a technology acceptance model
-
S. Ha, and L. Stoel Consumer e-shopping acceptance: Antecedents in a technology acceptance model Journal of Business Research 62 2009 565 571
-
(2009)
Journal of Business Research
, vol.62
, pp. 565-571
-
-
Ha, S.1
Stoel, L.2
-
35
-
-
0003506109
-
-
6th edn. Prentice-Hall Upper Saddle River, NJ
-
J.F. Hair, W.C. Black, B.J. Babin, R.E. Anderson, and R.L. Tatham Multivariate data analysis 6th edn. 2006 Prentice-Hall Upper Saddle River, NJ
-
(2006)
Multivariate Data Analysis
-
-
Hair, J.F.1
Black, W.C.2
Babin, B.J.3
Anderson, R.E.4
Tatham, R.L.5
-
36
-
-
56249100394
-
The effect of web interface features on consumer online purchase intentions
-
A.V. Hausman, and J.S. Siekpe The effect of web interface features on consumer online purchase intentions Journal of Business Research 62 2009 5 13
-
(2009)
Journal of Business Research
, vol.62
, pp. 5-13
-
-
Hausman, A.V.1
Siekpe, J.S.2
-
37
-
-
84875130877
-
-
McGraw-Hill Singapore
-
D. Henkel, N. Houchaime, N. Locatelli, S. Singh, V.A. Zeithaml, and M.J. Bittner The impact of emerging WLANs on incumbent cellular service providers in the U.S. M.J. Services marketing 2006 McGraw-Hill Singapore
-
(2006)
The Impact of Emerging WLANs on Incumbent Cellular Service Providers in the U.S. M.J. Services Marketing
-
-
Henkel, D.1
Houchaime, N.2
Locatelli, N.3
Singh, S.4
Zeithaml, V.A.5
Bittner, M.J.6
-
38
-
-
70350371584
-
E-retailing by banks: E-service quality and its importance to customer satisfaction
-
C. Herington, and S. Weaven E-retailing by banks: E-service quality and its importance to customer satisfaction European Journal of Marketing 43 9/10 2009 1220 1231
-
(2009)
European Journal of Marketing
, vol.43
, Issue.9-10
, pp. 1220-1231
-
-
Herington, C.1
Weaven, S.2
-
39
-
-
53249107729
-
Online satisfaction, trust and loyalty, and the impact of the offline parent brand
-
M. Horppu, O. Kuivalainen, A. Tarkiainen, and H.K. Ellonen Online satisfaction, trust and loyalty, and the impact of the offline parent brand Journal of Product & Brand Management 17 6 2008 403 413
-
(2008)
Journal of Product & Brand Management
, vol.17
, Issue.6
, pp. 403-413
-
-
Horppu, M.1
Kuivalainen, O.2
Tarkiainen, A.3
Ellonen, H.K.4
-
40
-
-
40149085714
-
Exploring the determinants of e-loyalty among travel agencies
-
L. Huang Exploring the determinants of e-loyalty among travel agencies The Services Industries Journal 28 2 2008 239 254
-
(2008)
The Services Industries Journal
, vol.28
, Issue.2
, pp. 239-254
-
-
Huang, L.1
-
41
-
-
33947506229
-
Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust
-
DOI 10.1016/j.dss.2006.12.008, PII S0167923606002132, Integrated Decision Support
-
Y. Hwang, and D.J. Kim Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust Decision Support Systems 43 3 2007 746 760 (Pubitemid 46466987)
-
(2007)
Decision Support Systems
, vol.43
, Issue.3
, pp. 746-760
-
-
Hwang, Y.1
Kim, D.J.2
-
42
-
-
44249124015
-
Cross-culture examination of the relationships among firm reputation, e-satisfaction, e-trust, and e-loyalty
-
B. Jin, J.Y. Park, and J. Kim Cross-culture examination of the relationships among firm reputation, e-satisfaction, e-trust, and e-loyalty International Marketing Review 25 3 2008 324 337
-
(2008)
International Marketing Review
, vol.25
, Issue.3
, pp. 324-337
-
-
Jin, B.1
Park, J.Y.2
Kim, J.3
-
43
-
-
84875154422
-
A study in the factors of internet shopping site affecting customer's e-satisfaction, e-loyalty, and repurchasing intention
-
S.E. Jun, and K.H. Chung A study in the factors of internet shopping site affecting customer's e-satisfaction, e-loyalty, and repurchasing intention The Journal of Internet Electronic Research 6 2 2006 133 158
-
(2006)
The Journal of Internet Electronic Research
, vol.6
, Issue.2
, pp. 133-158
-
-
Jun, S.E.1
Chung, K.H.2
-
44
-
-
84875134130
-
An effects of evaluative factors on relationship quality and repurchase intent in Internet shopping mall
-
B.-S. Kang, and C.-H. Cho An effects of evaluative factors on relationship quality and repurchase intent in Internet shopping mall The Academy of Customer Satisfaction Management 12 1 2010 87 108
-
(2010)
The Academy of Customer Satisfaction Management
, vol.12
, Issue.1
, pp. 87-108
-
-
Kang, B.-S.1
Cho, C.-H.2
-
45
-
-
70350417454
-
Buying environment characteristics in the context of e-service
-
J.H. Kim, M.J. Kim, and J. Kandampully Buying environment characteristics in the context of e-service European Journal of Marketing 43 9/10 2009 1188 1204
-
(2009)
European Journal of Marketing
, vol.43
, Issue.9-10
, pp. 1188-1204
-
-
Kim, J.H.1
Kim, M.J.2
Kandampully, J.3
-
46
-
-
67349097793
-
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
-
J. Kim, B. Jin, and J.L. Swinney The role of etail quality, e-satisfaction and e-trust in online loyalty development process Journal of Retailing and Consumer Services 16 2009 239 247
-
(2009)
Journal of Retailing and Consumer Services
, vol.16
, pp. 239-247
-
-
Kim, J.1
Jin, B.2
Swinney, J.L.3
-
51
-
-
84875170199
-
Effects of relational efforts on behavioral intentions in Internet Book Site: The mediating roles of relationship quality
-
J.R. Lee, D.K. Yoo, and Y.K. Lee Effects of relational efforts on behavioral intentions in Internet Book Site: The mediating roles of relationship quality Daehan Journal of Business 19 5 2006 1843 1866
-
(2006)
Daehan Journal of Business
, vol.19
, Issue.5
, pp. 1843-1866
-
-
Lee, J.R.1
Yoo, D.K.2
Lee, Y.K.3
-
52
-
-
33746883863
-
Why do internet users stick with a specific web site? A relationship perspective
-
DOI 10.2753/JEC1086-4415100404
-
D. Li, G.J. Browne, and J.C. Wetherbe Why do Internet users stick with specific web site? A relationship perspective International Journal of Electron Commerce 10 4 2006 105 141 (Pubitemid 44193848)
-
(2006)
International Journal of Electronic Commerce
, vol.10
, Issue.4
, pp. 105-141
-
-
Li, D.1
Browne, G.J.2
Wetherbe, J.C.3
-
53
-
-
0036567881
-
Effect of store design on consumer purchases: An empirical study of on-line bookstores
-
DOI 10.1016/S0378-7206(01)00129-X, PII S037872060100129X
-
T. Liang, and H. Lai Effect of store design on consumer purchase: An empirical study of online bookstores Information and Management 39 6 2002 431 444 (Pubitemid 34249522)
-
(2002)
Information and Management
, vol.39
, Issue.6
, pp. 431-444
-
-
Liang, T.-P.1
Lai, H.-J.2
-
54
-
-
0038716186
-
What is this evasive beast we call user satisfaction?
-
G. Lindgaard, and C. Dudek What is this evasive beast we call user satisfaction? Interactive Computer 15 3 2003 429 452
-
(2003)
Interactive Computer
, vol.15
, Issue.3
, pp. 429-452
-
-
Lindgaard, G.1
Dudek, C.2
-
55
-
-
54849428525
-
An empirical study of online shopping customer satisfaction in China: A holistic perspective
-
X. Liu, M. He, F. Gao, and F. Xie An empirical study of online shopping customer satisfaction in China: A holistic perspective International Journal of Retail & Distribution Management 36 11 2008 919 940
-
(2008)
International Journal of Retail & Distribution Management
, vol.36
, Issue.11
, pp. 919-940
-
-
Liu, X.1
He, M.2
Gao, F.3
Xie, F.4
-
56
-
-
0038122475
-
WEBQUAL: A measure of website quality
-
K. Evans, L. Scheer
-
E.T. Loiacono, R.T. Watson, and D.L. Goodhue WEBQUAL: A measure of website quality K. Evans, L. Scheer, Marketing educators conference: Marketing theory and applications Vol. 13 2002 432 437
-
(2002)
Marketing Educators Conference: Marketing Theory and Applications
, vol.13
, pp. 432-437
-
-
Loiacono, E.T.1
Watson, R.T.2
Goodhue, D.L.3
-
57
-
-
3042811867
-
Confidence limits for the indirect effect: Distribution of the product and resampling methods
-
D.P. MacKinnon, C.M. Lockwood, and J. William Confidence limits for the indirect effect: Distribution of the product and resampling methods Multivariate Behavioral Research 39 1 2004 99 128 (Pubitemid 38882481)
-
(2004)
Multivariate Behavioral Research
, vol.39
, Issue.1
, pp. 99-128
-
-
MacKinnon, D.P.1
Lockwood, C.M.2
Williams, J.3
-
58
-
-
12144277431
-
Relationship marketing in the not-for-profit sector: An extension and application of the commitment-trust theory
-
DOI 10.1016/j.jbusres.2003.08.008, PII S0148296303002005, The Nonprofit Marketing Landscape
-
K. MacMillan, K. Money, A. Money, and S. Downing Relationship marketing in the not-for-profit sector: An extension and application of the commitment-trust theory Journal of Business Research 58 2005 806 818 (Pubitemid 40105698)
-
(2005)
Journal of Business Research
, vol.58
, Issue.6
, pp. 806-818
-
-
MacMillan, K.1
Money, K.2
Money, A.3
Downing, S.4
-
59
-
-
77955273255
-
Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns
-
P. McCole, E. Ramsey, and J. Williams Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns Journal of Business Research 63 2010 1018 1024
-
(2010)
Journal of Business Research
, vol.63
, pp. 1018-1024
-
-
McCole, P.1
Ramsey, E.2
Williams, J.3
-
60
-
-
58449094834
-
A review of trust modeling in ad hoc networks
-
M. Mejia, N. Pena, J.L. Munoz, and O. Esparza A review of trust modeling in ad hoc networks Internet Research 19 1 2009 88 104
-
(2009)
Internet Research
, vol.19
, Issue.1
, pp. 88-104
-
-
Mejia, M.1
Pena, N.2
Munoz, J.L.3
Esparza, O.4
-
61
-
-
33746763510
-
The effect of price as a marketplace cue on retail patronage
-
DOI 10.1108/10610420610679647
-
M. Moore, and J. Carpenter The effect price as a marketplace cue on retail patronage Journal of Product & Brand Management 15 4 2006 265 271 (Pubitemid 44160988)
-
(2006)
Journal of Product and Brand Management
, vol.15
, Issue.4
, pp. 265-271
-
-
Moore, M.1
Carpenter, J.2
-
62
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
R.M. Morgan, and S.D. Hunt The commitment-trust theory of relationship marketing Journal of Marketing 58 3 1994 20 38
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
63
-
-
34548542884
-
Role of electronic trust in online retailing: A re-examination of the commitment-trust theory
-
A. Mukherjee, and P. Nath Role of electronic trust in online retailing: A re-examination of the commitment-trust theory European Journal of Marketing 41 9/10 2007 1173 1202
-
(2007)
European Journal of Marketing
, vol.41
, Issue.9-10
, pp. 1173-1202
-
-
Mukherjee, A.1
Nath, P.2
-
64
-
-
77951625866
-
Facilitating the adoption of e-payment system: Theoretical constructs and empirical analysis
-
S. Ozkan, G. Bindusara, and R. Hackney Facilitating the adoption of e-payment system: Theoretical constructs and empirical analysis Journal of Enterprise Information Management 23 3 2010 305 325
-
(2010)
Journal of Enterprise Information Management
, vol.23
, Issue.3
, pp. 305-325
-
-
Ozkan, S.1
Bindusara, G.2
Hackney, R.3
-
65
-
-
36148933336
-
Exploring online shoppers' e-trust in China
-
C. Pang, D.C. Yen, and J.M. Tarn Exploring online shoppers' e-trust in China Human Systems Management 26 2007 193 198 (Pubitemid 350114374)
-
(2007)
Human Systems Management
, vol.26
, Issue.3
, pp. 193-198
-
-
Pang, C.1
Yen, D.C.2
Tarn, J.M.3
-
66
-
-
23044517869
-
The impact of technology on the quality-value-loyalty chain: A research agenda
-
A. Parasuraman, and D. Grewal The impact of technology on the quality-value-loyalty chain: A research agenda Journal of the Academy of Marketing Science 28 2000 168 174
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, pp. 168-174
-
-
Parasuraman, A.1
Grewal, D.2
-
67
-
-
20444499779
-
E-S-QUAL a multiple-item scale for assessing electronic service quality
-
DOI 10.1177/1094670504271156
-
A. Parasuraman, V.A. Zeithaml, and A. Malhotra E-S-Qual: A multiple-item scale for assessing electronic service quality Journal of Service Research 7 3 2005 213 233 (Pubitemid 40938024)
-
(2005)
Journal of Service Research
, vol.7
, Issue.3
, pp. 213-233
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Malhotra, A.3
-
68
-
-
84986065113
-
Identifying key factors affecting consumer purchase behavior in an online shopping context
-
C.H. Park, and Y.G. Kim Identifying key factors affecting consumer purchase behavior in an online shopping context International Journal of Retail & Distribution Management 31 1 2003 16 29
-
(2003)
International Journal of Retail & Distribution Management
, vol.31
, Issue.1
, pp. 16-29
-
-
Park, C.H.1
Kim, Y.G.2
-
69
-
-
77950623403
-
Assurance seals, on-line customer satisfaction, and repurchase intention
-
I. Park, A. Bhatnagar, and H.R. Rao Assurance seals, on-line customer satisfaction, and repurchase intention International Journal of Electronic Commerce 14 3 2010 11 34
-
(2010)
International Journal of Electronic Commerce
, vol.14
, Issue.3
, pp. 11-34
-
-
Park, I.1
Bhatnagar, A.2
Rao, H.R.3
-
70
-
-
84867478309
-
Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services
-
J. Park, J. Lee, H. Lee, and D. Truex Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services International Journal of Information Management 32 2012 459 468
-
(2012)
International Journal of Information Management
, vol.32
, pp. 459-468
-
-
Park, J.1
Lee, J.2
Lee, H.3
Truex, D.4
-
71
-
-
60749117009
-
Web site customer orientation, web site quality, and purchase intention: The role of web site personality
-
A. Poddar, N. Donthu, and Y. Wei Web site customer orientation, web site quality, and purchase intention: The role of web site personality Journal of Business Research 62 2009 441 450
-
(2009)
Journal of Business Research
, vol.62
, pp. 441-450
-
-
Poddar, A.1
Donthu, N.2
Wei, Y.3
-
72
-
-
68549125274
-
Understanding online customer repurchasing intention and the mediating role of trust-an empirical investigation in two developed countries
-
I. Qureshi, Y. Fang, E. Ramsey, P. McCole, P. Ibbotson, and D. Compeau Understanding online customer repurchasing intention and the mediating role of trust-an empirical investigation in two developed countries European Journal of Information Systems 18 3 2009 205 222
-
(2009)
European Journal of Information Systems
, vol.18
, Issue.3
, pp. 205-222
-
-
Qureshi, I.1
Fang, Y.2
Ramsey, E.3
McCole, P.4
Ibbotson, P.5
Compeau, D.6
-
73
-
-
31744435802
-
Power, satisfaction, and relationship commitment in Chinese store-tenant relationship and their impact on performance
-
DOI 10.1016/j.jretai.2005.11.004, PII S0022435905000849
-
B. Ramaseshan, L.S.C. Yip, and J.H. Pae Power, satisfaction, and relationship commitment in Chinese store-tenant relationship and their impact on performance Journal of Retailing 82 1 2006 63 70 (Pubitemid 43174895)
-
(2006)
Journal of Retailing
, vol.82
, Issue.1
, pp. 63-70
-
-
Ramaseshan, B.1
Yip, L.S.C.2
Pae, J.H.3
-
75
-
-
33751538353
-
Relationship quality as a predictor of B2B customer loyalty
-
P. Rauyruen, and K.E. Miller Relationship quality as a predictor of B2B customer loyalty Journal of Business Research 60 2007 21 31
-
(2007)
Journal of Business Research
, vol.60
, pp. 21-31
-
-
Rauyruen, P.1
Miller, K.E.2
-
76
-
-
27744590522
-
Modeling the impact of Internet atmospherics on surfer behavior
-
M.O. Richard Modeling the impact of Internet atmospherics on surfer behavior Journal of Business Research 58 2005 1632 1642
-
(2005)
Journal of Business Research
, vol.58
, pp. 1632-1642
-
-
Richard, M.O.1
-
77
-
-
53749098560
-
Modeling the consequences of e-service quality
-
S. Sahadev, and K. Purani Modeling the consequences of e-service quality Marketing Intelligence & Planning 26 6 2008 606 620
-
(2008)
Marketing Intelligence & Planning
, vol.26
, Issue.6
, pp. 606-620
-
-
Sahadev, S.1
Purani, K.2
-
78
-
-
0037845195
-
Customer satisfaction and loyalty in online and offline environments
-
DOI 10.1016/S0167-8116(03)00016-8, PII S0167811603000168
-
V. Shankar, A.K. Smith, and A. Rangaswamy Customer satisfaction and loyalty in online and offline environments International Journal of Research in Marketing 20 2(June) 2003 153 175 (Pubitemid 36613894)
-
(2003)
International Journal of Research in Marketing
, vol.20
, Issue.2
, pp. 153-175
-
-
Shankar, V.1
Smith, A.K.2
Rangaswamy, A.3
-
79
-
-
84875514169
-
Mediation in experimental and nonexperimental studies: New procedures and recommendation
-
P.E. Shrout, and N. Bolger Mediation in experimental and nonexperimental studies: New procedures and recommendation Psychological Methods 7 4 2002 422 445
-
(2002)
Psychological Methods
, vol.7
, Issue.4
, pp. 422-445
-
-
Shrout, P.E.1
Bolger, N.2
-
80
-
-
84936184409
-
Some new results on indirect effects and their standard errors in covariance structure models
-
S. Leinhart, Jossey-Bass San Francisco
-
M.E. Sobel Some new results on indirect effects and their standard errors in covariance structure models S. Leinhart, Sociological methodology 1986 Jossey-Bass San Francisco 159 186
-
(1986)
Sociological Methodology
, pp. 159-186
-
-
Sobel, M.E.1
-
81
-
-
0036257968
-
Customer loyalty in e-commerce: An exploration of its antecedents and consequence
-
S.S. Srinivansan, R. Anderson, and K. Ponnavolu Customer loyalty in e-commerce: An exploration of its antecedents and consequence Journal of Retailing 78 2002 41 50
-
(2002)
Journal of Retailing
, vol.78
, pp. 41-50
-
-
Srinivansan, S.S.1
Anderson, R.2
Ponnavolu, K.3
-
84
-
-
77955271879
-
Has e-marketing come of age? Modeling historical influences on post-adoption era Internet consumer behaviors
-
10.1016/j.jbusres.2009.01.018
-
D.G. Taylor, and D. Strutton Has e-marketing come of age? Modeling historical influences on post-adoption era Internet consumer behaviors Journal of Business Research 2009 10.1016/j.jbusres.2009.01.018
-
(2009)
Journal of Business Research
-
-
Taylor, D.G.1
Strutton, D.2
-
85
-
-
34247850671
-
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
-
DOI 10.1016/j.im.2006.11.006, PII S0378720607000237
-
H.-T. Tsai, and H.-C. Huang Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers Information & Management 44 3 2007 231 239 (Pubitemid 46702405)
-
(2007)
Information and Management
, vol.44
, Issue.3
, pp. 231-239
-
-
Tsai, H.-T.1
Huang, H.-C.2
-
87
-
-
79960717202
-
Satisfaction with virtual worlds: An integrated model of experiential value
-
T. Verhagen, F. Feldberg, B. van den Hooff, S. Meents, and J. Merikivi Satisfaction with virtual worlds: An integrated model of experiential value Information & Management 48 2011 201 207
-
(2011)
Information & Management
, vol.48
, pp. 201-207
-
-
Verhagen, T.1
Feldberg, F.2
Van Den Hooff, B.3
Meents, S.4
Merikivi, J.5
-
88
-
-
77955270472
-
Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment: The moderating role of purchase task
-
Y.J. Wang, M.D. Hernandez, and M.S. Minor Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment: The moderating role of purchase task Journal of Business Research 63 2010 935 942
-
(2010)
Journal of Business Research
, vol.63
, pp. 935-942
-
-
Wang, Y.J.1
Hernandez, M.D.2
Minor, M.S.3
-
89
-
-
84870420928
-
What drives purchase intention in the context of online content services? the moderating role of ethical self-efficacy for online piracy
-
10.1016/j.ijinfomgt.2012.09.004
-
Y.-S. Wang, C.-H. Yeh, and Y.-W. Liao What drives purchase intention in the context of online content services? The moderating role of ethical self-efficacy for online piracy International Journal of Information Management 2012 10.1016/j.ijinfomgt.2012.09.004
-
(2012)
International Journal of Information Management
-
-
Wang, Y.-S.1
Yeh, C.-H.2
Liao, Y.-W.3
-
90
-
-
80051731491
-
What signal are you sending? How website quality influences perceptions of product quality
-
J.D. Wells, J.S. Valacich, and T.J. Hess What signal are you sending? How website quality influences perceptions of product quality MIS Quarterly 35 2 2011 373 396
-
(2011)
MIS Quarterly
, vol.35
, Issue.2
, pp. 373-396
-
-
Wells, J.D.1
Valacich, J.S.2
Hess, T.J.3
-
92
-
-
33744724327
-
Exploring the dynamics of building, and losing, consumer trust in B2C eBusiness
-
DOI 10.1108/09590550610673617
-
G. Winch, and P. Joyce Exploring the dynamics of building and losing consumer trust in B2C e-business International Journal of Retail &Distribution Management 34 7 2006 541 555 (Pubitemid 43823471)
-
(2006)
International Journal of Retail and Distribution Management
, vol.34
, Issue.7
, pp. 541-555
-
-
Winch, G.1
Joyce, P.2
-
93
-
-
0038119511
-
eTailQ: Dimensionalizing, measuring and predicting etail quality
-
DOI 10.1016/S0022-4359(03)00034-4, PII S0022435903000344
-
M. Wolfinbarger, and M.C. Gilly eTailQ: Dimensionalizing, measuring and predicting etail quality Journal of Retailing 79 2003 183 198 (Pubitemid 36860599)
-
(2003)
Journal of Retailing
, vol.79
, Issue.3
, pp. 183-198
-
-
Wolfinbarger, M.1
Gilly, M.C.2
-
94
-
-
33644930302
-
Understanding the quality of relationships in consumer services: A study in a retail environment
-
DOI 10.1108/02656710610648215
-
A. Wong, and A.S. Sohal Understanding the quality of relationships in consumer services: A study in a retail environment International Journal of Quality & Reliability Management 23 3 2006 244 264 (Pubitemid 43384349)
-
(2006)
International Journal of Quality and Reliability Management
, vol.23
, Issue.3
, pp. 244-264
-
-
Wong, A.1
Sohal, A.S.2
-
95
-
-
84870441267
-
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust
-
10.1016/j.ijinfomgt.2012.09.001
-
I.-L. Wu The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust International Journal of Information Management 2012 10.1016/j.ijinfomgt.2012.09.001
-
(2012)
International Journal of Information Management
-
-
Wu, I.-L.1
-
96
-
-
77955271792
-
Trust factors influencing virtual community members: A study of transaction communities
-
J.J. Wu, Y.H. Chen, and Y.S. Chung Trust factors influencing virtual community members: A study of transaction communities Journal of Business Research 63 9/10 2009 1025 1032
-
(2009)
Journal of Business Research
, vol.63
, Issue.9-10
, pp. 1025-1032
-
-
Wu, J.J.1
Chen, Y.H.2
Chung, Y.S.3
-
97
-
-
3242660945
-
Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services
-
DOI 10.1108/09564230410540953
-
Z. Yang, and X. Fang Online service quality dimensions and their relationship with satisfaction: A content analysis of customer reviews of securities brokerage services International Journal of Service Industry Management 15 3 2004 302 326 (Pubitemid 38963510)
-
(2004)
International Journal of Service Industry Management
, vol.15
, Issue.3
, pp. 302-326
-
-
Yang, Z.1
Fang, X.2
-
98
-
-
0003148541
-
Developing a scale to measure the perceived quality of an Internet shopping site (SITEQUAL)
-
B. Yoo, and N. Donthu Developing a scale to measure the perceived quality of an Internet shopping site (SITEQUAL) Quarterly Journal of Electronic Commerce 2 1 2001 31 36
-
(2001)
Quarterly Journal of Electronic Commerce
, vol.2
, Issue.1
, pp. 31-36
-
-
Yoo, B.1
Donthu, N.2
-
100
-
-
70349850936
-
Determinants of online service satisfaction and their impacts on behavioural intentions
-
F. Zeng, Z. Hu, R. Chen, and Z. Yang Determinants of online service satisfaction and their impacts on behavioural intentions Total Quality Management 20 9 2009 953 969
-
(2009)
Total Quality Management
, vol.20
, Issue.9
, pp. 953-969
-
-
Zeng, F.1
Hu, Z.2
Chen, R.3
Yang, Z.4
-
101
-
-
79960703433
-
Repurchase intention in B2C e-commerce-A relationship quality perspective
-
Y. Zhang, Y. Fang, K.-K. Wei, E. Ramsey, P. McCole, and H. Chen Repurchase intention in B2C e-commerce-A relationship quality perspective Information & Management 48 2011 192 200
-
(2011)
Information & Management
, vol.48
, pp. 192-200
-
-
Zhang, Y.1
Fang, Y.2
Wei, K.-K.3
Ramsey, E.4
McCole, P.5
Chen, H.6
|