Perceived e-service quality (PeSQ): Measurement validation and effects on consumer satisfaction and web site loyalty

Managing Service Quality

Volumn 17, Issue 3, 2007, Pages 317-340

  Cristobal, Eduard ^a   Flavián, Carlos ^b   Guinalíu, Miguel ^b  

^a UNIVERSITY OF LLEIDA   (Spain)

^b UNIVERSITY OF ZARAGOZA   (Spain)

Author keywords

Consumer behaviour; Customer satisfaction; Electronic commerce; Internet; User studies

Indexed keywords

EID: 34249305509     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710744326     Document Type: Article

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