Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services

International Journal of Information Management

Volumn 32, Issue 5, 2012, Pages 459-468

  Park, Jungi ^a   Lee, Jungwoo ^a   Lee, Hyejung ^a   Truex, Duane ^b,c  

^a Yonsei University   (South Korea)

^b GEORGIA STATE UNIVERSITY   (United States)

^c MID SWEDEN UNIVERSITY   (Sweden)

Author keywords

Communication effectiveness; Functional service quality; IT services; Relationship commitment; Service quality; Technical service quality; Trust

Indexed keywords

KNOWLEDGE MANAGEMENT;

COMMUNICATION EFFECTIVENESS; FUNCTIONAL SERVICE QUALITIES; IT SERVICES; RELATIONSHIP COMMITMENTS; SERVICE QUALITY; TECHNICAL SERVICE QUALITIES; TRUST;

QUALITY OF SERVICE;

EID: 84867478309     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2012.02.005     Document Type: Article

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