Modelling the consequences of e-service quality

Marketing Intelligence and Planning

Volumn 26, Issue 6, 2008, Pages 605-620

  Sahadev, Sunil ^a   Purani, Keyoor ^b  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

^b INDIAN INSTITUTE OF MANAGEMENT KOZHIKODE   (India)

Author keywords

Customer loyalty; Customer satisfaction; Customer services quality; Electronic commerce; Trust

Indexed keywords

EID: 53749098560     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500810902857     Document Type: Article

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