Relating e-satisfaction to behavioral outcomes: An empirical study

Journal of Services Marketing

Volumn 18, Issue 4, 2004, Pages 290-302

  Bansal, Harvir S ^a   McDougall, Gordon H G ^a   Dikolli, Shane S ^b   Sedatole, Karen L ^b  

^a WILFRID LAURIER UNIVERSITY   (Canada)

^b UNIVERSITY OF TEXAS AT AUSTIN   (United States)

Author keywords

Customer retention; Customer satisfaction; Retailing; United States of America; Worldwide web

Indexed keywords

EID: 84992960764     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040410542281     Document Type: Article

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