Assurance seals, on-line customer satisfaction, and repurchase intention

International Journal of Electronic Commerce

Volumn 14, Issue 3, 2010, Pages 11-34

  Park, Insu ^a   Bhatnagar, Amit ^b   Rao, H Raghav ^a  

^a UNIVERSITY AT BUFFALO   (United States)

^b UNIVERSITY OF WISCONSIN MILWAUKEE   (United States)

Author keywords

Assurance seals; Framing effect; Privacy; Privacy services; Satisfaction; Service experience; Service science

Indexed keywords

EID: 77950623403     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.2753/JEC1086-4415140302     Document Type: Conference Paper

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