Understanding the quality of relationships in consumer services: A study in a retail environment

International Journal of Quality & Reliability Management

Volumn 23, Issue 3, 2006, Pages 244-264

  Wong, Amy ^a   Sohal, Amrik S ^b  

^a Universitas 21 Global   (Singapore)

^b MONASH UNIVERSITY   (Australia)

Author keywords

Australia; Customer loyalty; Customer relations; Customer services quality; Retail service industries; Trust

Indexed keywords

EID: 33644930302     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710610648215     Document Type: Article

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