The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust

International Journal of Information Management

Volumn 33, Issue 1, 2013, Pages 166-176

  Wu, Ing Long ^a  

^a NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

Author keywords

Complaint intention; Customer satisfaction; Expectation confirmation model; Justice theory; Online shopping; Trust

Indexed keywords

ELECTRONIC COMMERCE; ONLINE SYSTEMS; SALES;

COMPLAINT INTENTION; EXPECTATION-CONFIRMATION MODELS; JUSTICE THEORY; ONLINE SHOPPING; TRUST;

CUSTOMER SATISFACTION;

EID: 84870441267     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2012.09.001     Document Type: Article

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