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62
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12244278180
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A conceptual framework for understanding e-service quality: implications for future research and managerial practice
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Marketing Science Institute, Cambridge, MA
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Zeithaml V.A., Parasuraman A., and Malhotra A. A conceptual framework for understanding e-service quality: implications for future research and managerial practice. Working Paper No.00-115 (2000), Marketing Science Institute, Cambridge, MA
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(2000)
Working Paper No.00-115
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Zeithaml, V.A.1
Parasuraman, A.2
Malhotra, A.3
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