Determinants of online service satisfaction and their impacts on behavioural intentions

Total Quality Management and Business Excellence

Volumn 20, Issue 9, 2009, Pages 953-969

  Zeng, Fue ^a   Hu, Zuohao ^b   Chen, Rong ^b   Yang, Zhilin ^c  

^a WUHAN UNIVERSITY   (China)

^b Tsinghua University   (China)

^c CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Antecedents of satisfaction; Behavioural consequences; E satisfaction; Online service

Indexed keywords

EID: 70349850936     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360903181719     Document Type: Article

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