E-SELFQUAL: A scale for measuring online self-service quality

Journal of Business Research

Volumn 64, Issue 5, 2011, Pages 508-515

  Ding, David Xin ^a   Hu, Paul Jen Hwa ^b   Sheng, Olivia R Liu ^b  

^a UNIVERSITY OF HOUSTON   (United States)

^b UNIVERSITY OF UTAH   (United States)

Author keywords

Online shopping; Scale development; Self services; Service quality

Indexed keywords

EID: 79551529797     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2010.04.007     Document Type: Article

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