메뉴 건너뛰기




Volumn 58, Issue 6, 2003, Pages 783-812

Empirical research in on-line trust: A review and critical assessment

Author keywords

Consumer behaviour; Electronic commerce; Empirical research; On line shopping; Review; Trust

Indexed keywords

ELECTRONIC COMMERCE; ELECTRONIC DATA INTERCHANGE; ONLINE SYSTEMS; SECURITY OF DATA; VIRTUAL REALITY; WORLD WIDE WEB;

EID: 0038615886     PISSN: 10715819     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1071-5819(03)00043-0     Document Type: Article
Times cited : (646)

References (68)
  • 3
    • 0036607748 scopus 로고    scopus 로고
    • Individual trust in online firms: Scale development and initial trust
    • Bhattacherjee, A., 2002. Individual trust in online firms: scale development and initial trust. Journal of Management Information Systems 19 (1), 213-243.
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1 , pp. 213-243
    • Bhattacherjee, A.1
  • 6
    • 0040217651 scopus 로고    scopus 로고
    • Trust in internet shopping: A proposed model and measurement instrument
    • Electronic publication; last access: 31 October 2002
    • Cheung, C., Lee, M.K.O., 2000. Trust in Internet shopping: a proposed model and measurement instrument. Proceedings of the 2000 America's Conference on Information Systems (AMCIS). Electronic publication, URL: http://www.learningpark.cityu.edu.hk/student/AISWeb/AIS00-Trust-v6.doc last access: 31 October 2002.
    • (2000) Proceedings of the 2000 America's Conference on Information Systems (AMCIS)
    • Cheung, C.1    Lee, M.K.O.2
  • 8
    • 0002829174 scopus 로고
    • Free competition and the optimal amount of fraud
    • Darby, M.R., Karni, E., 1973. Free competition and the optimal amount of fraud. The Journal of Law and Economics 16, 67-88.
    • (1973) The Journal of Law and Economics , vol.16 , pp. 67-88
    • Darby, M.R.1    Karni, E.2
  • 9
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use and user acceptance of information technology
    • Davis, F.D., 1989. Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly 13 (3), 319-339.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-339
    • Davis, F.D.1
  • 11
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney, M.P., Cannon, J.P., 1997. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing 61, 35-51.
    • (1997) Journal of Marketing , vol.61 , pp. 35-51
    • Doney, M.P.1    Cannon, J.P.2
  • 14
    • 0038335690 scopus 로고    scopus 로고
    • Trust and social capital in the regulation of lending activities
    • Ferrary, M., 2002. Trust and social capital in the regulation of lending activities. Journal of Socio-Economics 1-27.
    • (2002) Journal of Socio-Economics , vol.235 , pp. 1-27
    • Ferrary, M.1
  • 15
    • 0037660013 scopus 로고    scopus 로고
    • Stanford-Makovsky Web Credibility Study 2002: Investigating what makes Web sites credible today
    • A Research Report by the Standford Persuasive Technology Lab and Makovsky Company, Stanford University, Electronic publication; last access: 31 October 2002
    • Fogg, B.J.; Kameda, T., Boyd, J., Marshall, J., Sethi, R., Sockol, M., Trowbridge, T., 2002. Stanford-Makovsky Web Credibility Study 2002: investigating what makes Web sites credible today. A Research Report by the Standford Persuasive Technology Lab and Makovsky Company, Stanford University, Electronic publication, URL: http://www.webcredibility.org/pdf/Stanford-MakovskyWebCredStady2002-prelim.pdf, last access: 31 October 2002.
    • (2002)
    • Fogg, B.J.1    Kameda, T.2    Boyd, J.3    Marshall, J.4    Sethi, R.5    Sockol, M.6    Trowbridge, T.7
  • 16
    • 0009353265 scopus 로고    scopus 로고
    • The essential role of trusted third parties in electronic commerce
    • Electronic publication; last access: 31 October 2002
    • Froomkin, M.A., 1996. The essential role of trusted third parties in electronic commerce. Electronic publication, URL:http://www.law.miami.edu/~froomkin/articles/trusted1.htm, last access: 31 October 2002.
    • (1996)
    • Froomkin, M.A.1
  • 17
    • 21744448471 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • Ganesan, S., 1994. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing 58, 1-19.
    • (1994) Journal of Marketing , vol.58 , pp. 1-19
    • Ganesan, S.1
  • 19
    • 15044354915 scopus 로고    scopus 로고
    • Managing user trust in B2C e-services. E-services quarterly, 1.1
    • Electronic publication; last access: 31 October 2002
    • Gefen, D., Straub, D., 2000. Managing User Trust in B2C e-Services e-Services Quarterly, 1.1. Electronic publication, URL:http://www.lebow.drexel.edu/gefen/eServiceJournal2001.pdf, last access: 31 October 2002.
    • (2000)
    • Gefen, D.1    Straub, D.2
  • 21
    • 0030076738 scopus 로고    scopus 로고
    • Cycles of trust and distrust in joint-ventures
    • Gill, J., Butler, R., 1997. Cycles of trust and distrust in joint-ventures. European Management Journal 14 (1), 81-89.
    • (1996) European Management Journal , vol.14 , Issue.1 , pp. 81-89
    • Gill, J.1    Butler, R.2
  • 22
    • 23544457335 scopus 로고    scopus 로고
    • Die Bedeutung von Vertrauen im elektronischen Handel
    • In: Arnold, V. (Ed.); Duncker and Humblot, Berlin
    • Grabner-Kräuter, S., 2002a. Die Bedeutung von Vertrauen im elektronischen Handel. In: Arnold, V. (Ed.), Wirtschaftsethische Perspektiven VI. Duncker and Humblot, Berlin. pp. 117-152.
    • (2002) Wirtschaftsethische Perspektiven VI , pp. 117-152
    • Grabner-Kräuter, S.1
  • 23
    • 0037997806 scopus 로고    scopus 로고
    • The role of consumers' trust in online-shopping
    • Grabner-Kräuter, S., 2002b. The role of consumers' trust in online-shopping. Journal of Business Ethics 39 (1), 43-50.
    • (2002) Journal of Business Ethics , vol.39 , Issue.1 , pp. 43-50
    • Grabner-Kräuter, S.1
  • 25
    • 18044402104 scopus 로고    scopus 로고
    • Do banks crowd in business ethics? An indirect evolutionary analysis
    • Güth, W., 2001. Do banks crowd in business ethics? An indirect evolutionary analysis. International Review of Economics and Finance 10 (1), 1-17.
    • (2001) International Review of Economics and Finance , vol.10 , Issue.1 , pp. 1-17
    • Güth, W.1
  • 26
    • 0000326545 scopus 로고
    • The analytics of uncertainty and information: An expository survey
    • Hirshleifer, J., Riley, J.G., 1979. The analytics of uncertainty and information: an expository survey Journal of Economic Literature 17, 1374-1421.
    • (1979) Journal of Economic Literature , vol.17 , pp. 1374-1421
    • Hirshleifer, J.1    Riley, J.G.2
  • 28
    • 0042315728 scopus 로고
    • Trust: The connecting link between organizational theory and philosophical ethics
    • Hosmer, L.T., 1995. Trust: the connecting link between organizational theory and philosophical ethics. Academy of Management Review 20 (2), 379-403.
    • (1995) Academy of Management Review , vol.20 , Issue.2 , pp. 379-403
    • Hosmer, L.T.1
  • 29
    • 0007367818 scopus 로고    scopus 로고
    • The ethical limits of trust in business relations
    • Husted, B.W., 1998. The ethical limits of trust in business relations. Business Ethics Quarterly 8 (2), 233-248.
    • (1998) Business Ethics Quarterly , vol.8 , Issue.2 , pp. 233-248
    • Husted, B.W.1
  • 30
    • 0032110851 scopus 로고    scopus 로고
    • The nature, antecedents, and consequences of joint venture trust
    • Inkpen, A.C., Currall, S.C., 1998. The nature, antecedents, and consequences of joint venture trust. Journal of International Management 4 (1), 1-20.
    • (1998) Journal of International Management , vol.4 , Issue.1 , pp. 1-20
    • Inkpen, A.C.1    Currall, S.C.2
  • 31
    • 0002135118 scopus 로고    scopus 로고
    • Consumer trust in an Internet store: A cross-cultural validation
    • Electronic publication; last access: 31 October 2002
    • Jarvenpaa, S., Tractinsky, N., Saarinen, L., Vitale, M., 1999. Consumer trust in an Internet store: a cross-cultural validation. Journal of Computer-Mediated Communication. 5, 2. Electronic publication, URL: http:www.ascusc.org/jcmc/vol5/issue2/jarvenpaa.html, last access: 31 October 2002.
    • (1999) Journal of Computer-Mediated Communication , vol.5 , pp. 2
    • Jarvenpaa, S.1    Tractinsky, N.2    Saarinen, L.3    Vitale, M.4
  • 35
    • 0038335681 scopus 로고    scopus 로고
    • Customer trust online: Examining the role of the experience with the Web-site
    • CIS Working Paper Series, Zicklin School of Business, Baruch College, New York, NY. Electronic publication; last access: 31 October 2002
    • Koufaris, M., Hampton-Sosa, W., 2002. Customer trust online: examining the role of the experience with the Web-site. CIS Working Paper Series, Zicklin School of Business, Baruch College, New York, NY. Electronic publication, URL: http://cisnet.barusch.cuny.edu/papers/cis200205.pdf, last access: 31 October 2002.
    • (2002)
    • Koufaris, M.1    Hampton-Sosa, W.2
  • 36
    • 20444475063 scopus 로고    scopus 로고
    • An empirical study of the causal antecedents of consumer confidence in e-tailers
    • Electronic publication; last access: 31 October 2002
    • Krisnamurthy, S., 2001. An empirical study of the causal antecedents of consumer confidence in e-tailers. First Monday, 6, 1. Electronic publication, URL: http://www.firstmonday.dk/issues/issue6_1/krishnamurthy/index.html, last access: 31 October 2002.
    • (2001) First Monday , vol.6 , Issue.1
    • Krisnamurthy, S.1
  • 37
    • 84877052784 scopus 로고    scopus 로고
    • Trusting the online banking interface: Development of a conceptual model relevant to e-commerce transactions
    • Electronic publication; last access: 31 October 2002
    • Laberge, J., Caird, J.K. 2000. Trusting the online banking interface: development of a conceptual model relevant to e-commerce transactions. Proceedings of the CHI 2000 Workshop Designing Interactive Systems for 1-to-1 E-commerce. Electronic publication. URL: http:www.zurich.ibm.com/~mrs/chi2000/contributions/laberge.rtf, last access: 31 October 2002.
    • (2000) Proceedings of the CHI 2000 Workshop Designing Interactive Systems for 1-to-1 E-commerce
    • Laberge, J.1    Caird, J.K.2
  • 39
    • 0002695530 scopus 로고
    • Trust in relationships: A model of trust development and decline
    • In: Bunker, B., Rubin, J. (Eds.); Jossey-Bass, San Francisco
    • Lewicki, R.J.; Bunker, B., 1995. Trust in relationships: a model of trust development and decline. In: Bunker, B., Rubin, J. (Eds.), Conflict, Cooperation and Justice. Jossey-Bass, San Francisco, pp. 133-173.
    • (1995) Conflict, Cooperation and Justice , pp. 133-173
    • Lewicki, R.J.1    Bunker, B.2
  • 41
    • 0036788696 scopus 로고    scopus 로고
    • Building trust in cross-cultural collaborations: Toward a contingency perspective
    • Luo, Y., 2002. Building trust in cross-cultural collaborations: toward a contingency perspective. Journal of Management 28 (5), 669-694.
    • (2002) Journal of Management , vol.28 , Issue.5 , pp. 669-694
    • Luo, Y.1
  • 42
    • 0003839495 scopus 로고
    • Formalising trust as a computational concept
    • Doctoral Thesis, Department of Computing Science and Mathematics, University of Sterling
    • Marsh, S.P., 1994. Formalising trust as a computational concept. Doctoral Thesis, Department of Computing Science and Mathematics, University of Sterling.
    • (1994)
    • Marsh, S.P.1
  • 44
    • 0141862713 scopus 로고    scopus 로고
    • The meanings of trust
    • MISRC Working Paper, Electronic publication; last access: 31 October 2002
    • McKnight, D.H., Chervany, N.L., 1996. The meanings of trust. MISRC Working Paper, Electronic publication, URL: http://miscr.umn.edu/wpaper/WorkingPapers/9604.pdf last access: 31 October 2002.
    • (1996)
    • McKnight, D.H.1    Chervany, N.L.2
  • 45
    • 0037660095 scopus 로고    scopus 로고
    • What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology
    • McKnight, D.H. Chervany, N.L., 2002. What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce 6 (2), 35-59.
    • (2002) International Journal of Electronic Commerce , vol.6 , Issue.2 , pp. 35-59
    • McKnight, D.H.1    Chervany, N.L.2
  • 47
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M., Hunt, S.D., 1994. The commitment-trust theory of relationship marketing. Journal of Marketing 58, 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 48
    • 33847250776 scopus 로고    scopus 로고
    • A model on the online buying intention with consumer characteristics and product type
    • Electronic publication; last access: 31 October 2002
    • Park, C., 2002. A model on the online buying intention with consumer characteristics and product type. Proceedings AUSWEB 2002-The Eighth Australian World Wide Web Conference. Electronic publication, URL: http://ausweb.scu.edu/aw02/papers/refereed/park2/paper.html, last access: 31 October 2002.
    • (2002) Proceedings AUSWEB 2002-The Eighth Australian World Wide Web Conference
    • Park, C.1
  • 49
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce-integrating trust and risk with the technology acceptance model
    • Pavlou, P.A., 2003. Consumer acceptance of electronic commerce-integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce 7 (3), 69-103.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 69-103
    • Pavlou, P.A.1
  • 50
    • 84952314719 scopus 로고    scopus 로고
    • The role of perceived privacy and perceived security in the development of trust in electronic commerce transactions
    • Electronic publication; last access: 31 October 2002
    • Pavlou, P.A., Chellappa, R.K., 2001. The role of perceived privacy and perceived security in the development of trust in electronic commerce transactions. Submitted to the Special Issue of ISR on "Electronic Commerce Metrics", Electronic publication. URL: http://www-usc.edu/~tis/eBizLab/Papers/secrip-isr.pdf last access: 31 October 2002.
    • (2001) Special Issue of ISR on "Electronic Commerce Metrics"
    • Pavlou, P.A.1    Chellappa, R.K.2
  • 51
    • 0001296503 scopus 로고
    • Methodology in business ethics research: A review and critical assessment
    • Randall, D.M., Gibson, A.M., 1990. Methodology in business ethics research: a review and critical assessment. Journal of Business Ethics 9, 457-471.
    • (1990) Journal of Business Ethics , vol.9 , pp. 457-471
    • Randall, D.M.1    Gibson, A.M.2
  • 53
    • 0001637209 scopus 로고
    • Empiricism in business ethics: Suggested research directions
    • Roberts, D.C., 1993. Empiricism in business ethics: suggested research directions. Journal of Business Ethics 12 585-599.
    • (1993) Journal of Business Ethics , vol.12 , pp. 585-599
    • Roberts, D.C.1
  • 54
    • 0014178927 scopus 로고
    • A new scale for the measurement of interpersonal trust
    • Rotter, J.B., 1967. A new scale for the measurement of interpersonal trust. Journal of Personality 35, 651-665.
    • (1967) Journal of Personality , vol.35 , pp. 651-665
    • Rotter, J.B.1
  • 55
    • 0001910618 scopus 로고
    • Generalized expectancies for interpersonal trust
    • Rotter, J.B., 1971. Generalized expectancies for interpersonal trust. American Psychologist 26, 443-452.
    • (1971) American Psychologist , vol.26 , pp. 443-452
    • Rotter, J.B.1
  • 58
    • 0038674167 scopus 로고    scopus 로고
    • An investigation of consumer-perceived risk on electronic commerce transactions: The role of institutional trust and economic incentive in a social exchange framework
    • Electronic publication; last access: 31 October 2002
    • Salam, A.F., Rao, H.R., Pegels, C.C., 1998. An investigation of consumer-perceived risk on electronic commerce transactions: The Role of Institutional Trust and Economic Incentive in a Social Exchange Framework. Association for Information Systems, 1998 Americas Conference Proceedings, pp. 335-337. Electronic publication, URL: http://www.isworld.org/ais.ac.98/proceedings/track06/salam.pdf, last access: 31 October 2002.
    • (1998) Association for Information Systems, 1998 Americas Conference Proceedings , pp. 335-337
    • Salam, A.F.1    Rao, H.R.2    Pegels, C.C.3
  • 59
    • 84867939023 scopus 로고    scopus 로고
    • Online trust: A stakeholder perspective, concepts, implications, and future directions
    • Shankar, V., Urban, G.L., Sultan, F., 2002. Online trust: a stakeholder perspective, concepts, implications, and future directions. Journal of Strategic Information Systems 11 (3-4), 325-344.
    • (2002) Journal of Strategic Information Systems , vol.11 , Issue.3-4 , pp. 325-344
    • Shankar, V.1    Urban, G.L.2    Sultan, F.3
  • 60
    • 0033071035 scopus 로고    scopus 로고
    • Customer trust in the salesperson: An integrative review and meta-analysis of the empirical literature
    • Swan, J.E., Bowers, M.R., Richardson, L.D., 1999. Customer trust in the salesperson: an integrative review and meta-analysis of the empirical literature. Journal of Business Research 44, 93-107.
    • (1999) Journal of Business Research , vol.44 , pp. 93-107
    • Swan, J.E.1    Bowers, M.R.2    Richardson, L.D.3
  • 61
    • 0035285362 scopus 로고    scopus 로고
    • Interdependencies, trust and information in relationships, alliances and networks
    • Tomkins, C., 2001. Interdependencies, trust and information in relationships, alliances and networks. Accounting, Organizations and Society 26, 161-191.
    • (2001) Accounting, Organizations and Society , vol.26 , pp. 161-191
    • Tomkins, C.1
  • 64
    • 0033249247 scopus 로고    scopus 로고
    • The structure of optimal trust: Moral and strategic implications
    • Wicks, A.C., Berman, S.L., Jones, T.M., 1999. The structure of optimal trust: moral and strategic implications. Academy of Management Review 24 (1), 99-116.
    • (1999) Academy of Management Review , vol.24 , Issue.1 , pp. 99-116
    • Wicks, A.C.1    Berman, S.L.2    Jones, T.M.3
  • 65
    • 0037871154 scopus 로고
    • Calculativeness, trust and economic organization
    • Williamson, O.E., 1993. Calculativeness, trust and economic organization. Journal of Law and Economics 30, 131-145.
    • (1993) Journal of Law and Economics , vol.30 , pp. 131-145
    • Williamson, O.E.1
  • 67
    • 0038335685 scopus 로고    scopus 로고
    • The antecedents and consequences of trust in online-purchase decisions
    • Yoon, S.-J., 2002. The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing 16 (2), 47-63.
    • (2002) Journal of Interactive Marketing , vol.16 , Issue.2 , pp. 47-63
    • Yoon, S.-J.1
  • 68
    • 0002116850 scopus 로고
    • Production of trust: Institutional sources of economic structure, 1840-1920
    • Zucker, L.G., 1986, Production of trust: institutional sources of economic structure, 1840-1920. Research in Organizational Behavior 8, 53-111.
    • (1986) Research in Organizational Behavior , vol.8 , pp. 53-111
    • Zucker, L.G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.