An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping

Journal of Services Marketing

Volumn 24, Issue 2, 2010, Pages 142-156

  Gounaris, Spiros ^a   Dimitriadis, Sergios ^a   Stathakopoulos, Vlasis ^a  

^a ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS   (Greece)

Author keywords

Consumer behaviour; Customer satisfaction; Customer services quality; Electronic commerce; Retailing

Indexed keywords

EID: 77951468001     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041011031118     Document Type: Article

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