E-retailing by banks: E-service quality and its importance to customer satisfaction

European Journal of Marketing

Volumn 43, Issue 9, 2009, Pages 1220-1231

  Herington, Carmel ^a   Weaven, Scott ^a  

^a GRIFFITH UNIVERSITY   (Australia)

Author keywords

Customer satisfaction; Customer services quality; Virtual banking

Indexed keywords

EID: 70350371584     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560910976456     Document Type: Article

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