Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust

Decision Support Systems

Volumn 43, Issue 3, 2007, Pages 746-760

  Hwang, Yujong ^a   Kim, Dan J ^b  

^a DEPAUL UNIVERSITY   (United States)

^b UNIVERSITY OF HOUSTON CLEAR LAKE   (United States)

Author keywords

Affect; Anxiety; CRM; Customer self service systems; E commerce; E trust; Enjoyment; Perceived Web quality

Indexed keywords

ELECTRONIC COMMERCE; HUMAN COMPUTER INTERACTION; INFORMATION SYSTEMS; RESOURCE ALLOCATION; WORLD WIDE WEB;

CUSTOMER SELF SERVICE SYSTEMS; E-TRUST; PERCEIVED WEB QUALITY; SERVICE CONTENTS;

QUALITY OF SERVICE;

EID: 33947506229     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2006.12.008     Document Type: Article

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