Repurchase intention in B2C e-commerce - A relationship quality perspective

Information and Management

Volumn 48, Issue 6, 2011, Pages 192-200

  Zhang, Yixiang ^a   Fang, Yulin ^b   Wei, Kwok Kee ^b   Ramsey, Elaine ^c   McCole, Patrick ^d   Chen, Huaping ^e  

^a BEIJING INSTITUTE OF TECHNOLOGY   (China)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^c UNIVERSITY OF ULSTER   (United Kingdom)

^d QUEEN'S UNIVERSITY BELFAST   (United Kingdom)

^e UNIVERSITY OF SCIENCE AND TECHNOLOGY OF CHINA   (China)

Author keywords

Business to customer e commerce; Distrust; Online relationship quality; Repurchase intention; Satisfaction; Trust

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; SALES; WEB DESIGN; WEBSITES;

BUSINESS TO CUSTOMER E COMMERCES; DISTRUST; RELATIONSHIP QUALITIES; REPURCHASE INTENTION; SATISFACTION; TRUST;

ONLINE SYSTEMS;

EID: 79960703433     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2011.05.003     Document Type: Article

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