An empirical study of online shopping customer satisfaction in China: A holistic perspective

International Journal of Retail and Distribution Management

Volumn 36, Issue 11, 2008, Pages 919-940

  Liu, Xia ^a,b   He, Mengqiao ^a   Gao, Fang ^a   Xie, Peihong ^a  

^a SHANGHAI JIAO TONG UNIVERSITY   (China)

^b SHANGHAI JIAO TONG UNIVERSITY AFFILIATED SIXTH PEOPLE S HOSPITAL   (China)

Author keywords

China; Customer satisfaction; Electronic commerce

Indexed keywords

EID: 54849428525     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550810911683     Document Type: Article

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