The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers

Journal of Global Scholars of Marketing Science: Bridging Asia and the World

Volumn 25, Issue 4, 2015, Pages 295-313

  Thaichon, Paramaporn ^a   Quach, Thu Nguyen ^b  

^a S P Jain School of Global Management   (Australia)

^b SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

commitment; customer retention; Internet service provider; satisfaction; service quality

Indexed keywords

EID: 84989785192     PISSN: 21639159     EISSN: 21639167     Source Type: Journal    
DOI: 10.1080/21639159.2015.1073419     Document Type: Article

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