The driving forces of customer loyalty: A study of internet service providers in Hong Kong

International Journal of e-Business Research

Volumn 4, Issue 4, 2008, Pages 26-42

  Cheng, T C Edwin ^a   Lai, Lawrence C F ^a   Yeung, Andy C L ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Corporate image; Customer loyalty; Customer satisfaction; Service quality

Indexed keywords

EID: 49249123379     PISSN: 15481131     EISSN: 1548114X     Source Type: Journal    
DOI: 10.4018/jebr.2008100103     Document Type: Article

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