Managing the customer perceived service quality for cellular mobile telephony: An empirical investigation

Vikalpa

Volumn 33, Issue 1, 2008, Pages 19-34

  Seth, Anita ^a   Momaya, K ^b   Gupta, H M ^b  

^a DEVI AHILYA UNIVERSITY   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

Author keywords

Cellular mobile services; Competitiveness; Confirmatory factor analysis; Exploratory factor analysis; Service quality

Indexed keywords

EID: 78650456954     PISSN: 02560909     EISSN: 23953799     Source Type: Journal    
DOI: 10.1177/0256090920080102     Document Type: Article

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