Customer satisfaction, corporate image, and service quality in professional services

Service Industries Journal

Volumn 30, Issue 3, 2010, Pages 421-435

  Cameran, Mara ^a   Moizer, Peter ^b   Pettinicchio, Angela ^a,c  

^a BOCCONI UNIVERSITY   (Italy)

^b UNIVERSITY OF LEEDS   (United Kingdom)

^c CITY UNIVERSITY   (United Kingdom)

Author keywords

Audit firms; Corporate image; Customer satisfaction; Professional services; Service quality

Indexed keywords

CONSUMPTION BEHAVIOR; CORPORATE STRATEGY; PERCEPTION;

EID: 77951663869     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802236111     Document Type: Article

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