The role of expected future use in relationship-based service retention

Managing Service Quality

Volumn 21, Issue 5, 2011, Pages 535-551

  Lin, Jiun Sheng Chris ^a   Wu, Chung Yueh ^b  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Consumer behaviour; Customer relations; Customer retention; Expected future use; Relationship quality

Indexed keywords

EID: 80052571567     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111159816     Document Type: Review

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