Trust in industrial service relationships: Behavioral consequences, antecedents and the moderating effect of the duration of the relationship

Journal of Services Marketing

Volumn 16, Issue 7, 2002, Pages 636-655

  Gounaris, Spiros P ^a   Venetis, Karin ^b  

^a ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS   (Greece)

^b Proximity Amsterdam   (Netherlands)

Author keywords

Empirical study; Relationship marketing; Service quality; Trust

Indexed keywords

EID: 84986116799     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040210447351     Document Type: Article

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