The relative importance of service features in explaining customer satisfaction: A comparison of measurement models

Managing Service Quality

Volumn 20, Issue 4, 2010, Pages 366-387

  Pantouvakis, Angelos ^a  

^a UNIVERSITY OF PIRAEUS   (Greece)

Author keywords

Greece; Quality management; SERVQUAL; Transport industry

Indexed keywords

EID: 77954393118     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011057496     Document Type: Article

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