The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns

Journal of Retailing and Consumer Services

Volumn 21, Issue 6, 2014, Pages 1047-1058

  Thaichon, Paramaporn ^a   Lobo, Antonio ^a   Prentice, Catherine ^a   Quach, Thu Nguyen ^a  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Customer commitment; Internet service provider (ISP); Internet usage; Service quality; Trust; Value

Indexed keywords

INTERNET; NUMERICAL MODEL; PERCEPTION; RETAILING; SERVICE SECTOR;

THAILAND;

EID: 84908027402     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2014.06.006     Document Type: Article

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