Tracking changes of e-customer preferences using multicriteria analysis

Managing Service Quality

Volumn 17, Issue 5, 2007, Pages 538-562

  Grigoroudis, Evangelos ^a   Kyriazopoulos, Panagiotis ^b   Siskos, Yannis ^c   Spyridakos, Athanasios ^b   Yannacopoulos, Denis ^b  

^a TECHNICAL UNIVERSITY OF CRETE   (Greece)

^b UNIVERSITY OF WEST ATTICA   (Greece)

^c UNIVERSITY OF PIRAEUS   (Greece)

Author keywords

Customer satisfaction; Greece; Internet; Quality management

Indexed keywords

EID: 34548657446     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710817352     Document Type: Article

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