Linking functional and relational service quality to customer satisfaction and loyalty: Differences between men and women

Psychological Reports

Volumn 106, Issue 2, 2010, Pages 598-610

  Sánchez Hernández, Rosa M ^a   Martínez Tur, Vicente ^a   Peiró, José M ^a   Moliner, Carolina ^a  

^a Research Institute of Human Resources Psychology   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CONSUMER; EMOTION; FEMALE; HUMAN; HUMAN RELATION; MALE; MEXICO; PHYSIOLOGY; PROFESSIONAL COMPETENCE; QUESTIONNAIRE; SEX RATIO; SOCIAL BEHAVIOR; STATISTICS;

ADULT; CONSUMER SATISFACTION; EMOTIONS; FEMALE; HUMANS; INTERPERSONAL RELATIONS; MALE; MEXICO; PROFESSIONAL COMPETENCE; QUESTIONNAIRES; SEX DISTRIBUTION; SOCIAL BEHAVIOR;

EID: 77952970913     PISSN: 00332941     EISSN: 1558691X     Source Type: Journal    
DOI: 10.2466/PR0.106.2.598-610     Document Type: Article

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