Service quality, trust, specific asset investment, and expertise: Direct and indirect effects in a satisfaction-loyalty framework

Journal of the Academy of Marketing Science

Volumn 34, Issue 4, 2006, Pages 613-627

  Chiou, Jyh Shen ^a   Droge, Cornelia ^b  

^a NATIONAL CHENGCHI UNIVERSITY   (Taiwan)

^b MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Loyalty; Satisfaction; Service quality; Specific asset investment; Transaction cost analysis

Indexed keywords

EID: 33748496238     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1177/0092070306286934     Document Type: Review

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