Technology mediation in service delivery: A new typology and an agenda for managers and academics

Technovation

Volumn 32, Issue 2, 2012, Pages 133-143

  Schumann, Jan H ^a   Wünderlich, Nancy V ^b   Wangenheim, Florian ^a  

^a TUM SCHOOL OF MANAGEMENT   (Germany)

^b UNIVERSITY OF PADERBORN   (Germany)

Author keywords

Remote services; Self services; Services; Technology mediation

Indexed keywords

ECONOMIC GROWTHS; INFORMATION AND COMMUNICATION TECHNOLOGIES; MANAGERIAL IMPLICATIONS; NEW FORMS; REMOTE SERVICES; RESEARCH QUESTIONS; SELF-SERVICES; SERVICE DELIVERY; SERVICE ENCOUNTER; SERVICE MANAGEMENT; SERVICES; TECHNOLOGICAL BREAKTHROUGHS; TECHNOLOGY-BASED; THEORY DEVELOPMENT; TRADITIONAL SERVICES;

INFORMATION TECHNOLOGY;

ECONOMICS;

EID: 84855896670     PISSN: 01664972     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.technovation.2011.10.002     Document Type: Article

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