Determinants and outcomes of customers' use of self-service technology in a retail setting

Journal of Service Research

Volumn 10, Issue 1, 2007, Pages 3-21

  Weijters, Bert ^a   Rangarajan, Devarajan ^a   Falk, Tomas ^b   Schillewaert, Niels ^a  

^a VLERICK BUSINESS SCHOOL   (Belgium)

^b FRAUNHOFER INSTITUTE FOR SYSTEMS AND INNOVATION RESEARCH ISI   (Germany)

Author keywords

Consumer attitudes and behavior; Retailing; Self service technology; Technology adoption

Indexed keywords

EID: 34547421703     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670507302990     Document Type: Article

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