Customer satisfaction and call centers: An Australian study

International Journal of Service Industry Management

Volumn 11, Issue 2, 2000, Pages 162-173

  Bennington, Lynne ^a   Cummane, James ^b   Conn, Paul ^c  

^a LA TROBE UNIVERSITY   (Australia)

^b Value Creation Group   (Australia)

^c Centrelink   (Australia)

Author keywords

Australia; Call centres; Customer satisfaction

Indexed keywords

EID: 0034411705     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230010323723     Document Type: Article

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