Determinants of the continued use of self-service technology: The case of Internet banking

Technovation

Volumn 27, Issue 4, 2007, Pages 159-167

  Eriksson, Kent ^a   Nilsson, Daniel ^b  

^a ROYAL INSTITUTE OF TECHNOLOGY   (Sweden)

^b STOCKHOLM SCHOOL OF ECONOMICS   (Sweden)

Author keywords

Internet banking; Multichannel satisfaction; Perceived usefulness; Self service technology

Indexed keywords

COMMUNICATION CHANNELS (INFORMATION THEORY); COST EFFECTIVENESS; CUSTOMER SATISFACTION; FINANCIAL DATA PROCESSING; INTERFACES (COMPUTER); INTERNET;

INTERNET BANKING; MULTICHANNEL SATISFACTION; PERCEIVED USEFULNESS; SELF SERVICE TECHNOLOGY;

ELECTRONIC COMMERCE;

EID: 33947147089     PISSN: 01664972     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.technovation.2006.11.001     Document Type: Article

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