The role of self-service technologies in restoring justice

Journal of Business Research

Volumn 64, Issue 4, 2011, Pages 348-355

  Mattila, Anna S ^a   Cho, Wonae ^b   Ro, Heejung ^c  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b Seoul Women University   (South Korea)

^c UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Justice; Resource exchange theory; Self service technology

Indexed keywords

EID: 78751576024     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2010.02.014     Document Type: Article

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