The rise and fall of self-service in Amsterdam trams: User-technology relations in a case of service innovation

Technology Analysis and Strategic Management

Volumn 21, Issue 2, 2009, Pages 233-247

  Nahuis, Roel ^a  

^a UTRECHT UNIVERSITY   (Netherlands)

Author keywords

Domestication; Innovation; Public transport; Services; Users

Indexed keywords

INNOVATION; PUBLIC TRANSPORT; RAILWAY TRANSPORT; SERVICE SECTOR; STRATEGIC APPROACH; TECHNOLOGY ADOPTION;

AMSTERDAM [NORTH HOLLAND]; BENELUX; EURASIA; EUROPE; NETHERLANDS; NORTH HOLLAND; WESTERN EUROPE;

EID: 58449115171     PISSN: 09537325     EISSN: 14653990     Source Type: Journal    
DOI: 10.1080/09537320802625322     Document Type: Article

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