Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Journal of Retailing

Volumn 87, Issue 2, 2011, Pages 194-206

  Lin, Jiun Sheng Chris ^a   Hsieh, Pei Ling ^b  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b TAKMING UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Scale development; Self service technology; Service quality; Validation

Indexed keywords

EID: 79958841850     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2011.02.006     Document Type: Article

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