Rethinking customer expectations of service quality: Are call centers different?

Journal of Services Marketing

Volumn 18, Issue 1, 2004, Pages 60-78

  Dean, Alison M ^a  

^a UNIVERSITY OF BALLARAT   (Australia)

Author keywords

Australia; Call centres; Customer requirements; Customer services; Quality; Services marketing

Indexed keywords

EID: 84993016610     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040410520717     Document Type: Review

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