Service personnel, technology, and their interaction in influencing customer satisfaction

Decision Sciences

Volumn 37, Issue 1, 2006, Pages 5-38

  Froehle, Craig M ^a  

^a UNIVERSITY OF CINCINNATI   (United States)

Author keywords

Computer Mediated Communication; Customer Service; Medium Richness; Service Operations

Indexed keywords

EID: 33645148471     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.1540-5414.2006.00108.x     Document Type: Article

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