User satisfaction from commercial web sites: The effect of design and use

Information and Management

Volumn 43, Issue 2, 2006, Pages 157-178

  Zviran, Moshe ^a   Glezer, Chanan ^b   Avni, Itay ^a  

^a TEL AVIV UNIVERSITY   (Israel)

^b BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

Usability; User satisfaction; User based design; World Wide Web

Indexed keywords

COMMERCIAL WEB SITES; USABILITY; USER SATISFACTION; USER-BASED DESIGN;

ELECTRONIC COMMERCE; MATHEMATICAL MODELS; ONLINE SYSTEMS; PRODUCT DESIGN; WEBSITES; WORLD WIDE WEB;

CUSTOMER SATISFACTION;

EID: 30944463972     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2005.04.002     Document Type: Article

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