Users as service innovators: The case of banking services

Research Policy

Volumn 40, Issue 6, 2011, Pages 806-818

  Oliveira, Pedro ^a   Von Hippel, Eric ^b  

^a CATÓLICA LISBON SCHOOL OF BUSINESS AND ECONOMICS   (Portugal)

^b MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Service development; Service innovation; User innovation

Indexed keywords

ADVANCED ECONOMIES; BANKING SERVICES; EMPIRICAL FINDINGS; FINANCIAL SERVICE; INDIVIDUAL SERVICE; RETAIL BANKING; SERVICE DEVELOPMENT; SERVICE INNOVATION; SERVICE PROVIDER; USER INNOVATION;

INNOVATION;

EID: 79957699926     PISSN: 00487333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.respol.2011.03.009     Document Type: Article

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